Branch Manager Of Madrid Industrial, Horeca And Riders Outsourcing Office
Madrid
My main focus was on the commercial development of the office, through the following responsibilities:Human Resources Management: Responsible for organizing and training the entire team to win new clients and increase sales; I led a team composed of commercial, administrative and operational staff in three different business units. Launching Outsourcing Projects: I developed and supervised outsourcing projects in areas such as industry, logistics, tourism/hospitality and delivery services. This work involved the management of various stakeholders, both internal (KAM, Engineering, PRL) and external (Plant Manager, Procurement, Legal). In addition, I was in charge of financial management, negotiation and monitoring of SLAs and KPIs, as well as pricing strategy.Operational Management: Responsible for the integral management and supervision of all internal operations. I was also responsible for ensuring customer satisfaction by monitoring metrics such as NPS, churn reduction, compliance with SLAs and agreed KPIs. I also strived to maintain high levels of employee satisfaction and achieve financial targets, including profitability.New business unit development: Pioneered the development of a strategic and agile business unit within the company, focused on riders. This project showed an entrepreneurial spirit and an agile environment, driving exceptional results despite the lack of previous experience in this customer segment. Managed a team of up to 300 riders.