Mentoring and leading junior members of the QA team. Planning and coordinating testing efforts for web and mobile applications. Creating and executing manual testing cases using TestRail. Documenting test results and providing testing estimates. Testing web desktop interface, and related mobile app on iOS and Android.

Worked initially as a team of 2 to develop and manage the Manual QA testing for the European website from the ground up, by writing, executing, and maintaining the test plans in TestRail. Then worked with the automation team to get those tests automated. Used JIRA to document bugs and other software issues, then moved to Workflow to report issues. Managed a team of 12 manual QA testers, both local and remote, working on a website for the Europe Marketplace. Dealing with more than 30 different countries, and their varying languages.Trained team members on the use of TestRail, JIRA, Workflow, and other tools. Conducted ongoing trainings with team member to keep them up to date on new features for the project.Built and maintained test suites in TestRail for other projects as needed.

Created, maintained, executed test cases and plans for existing and new features using QTest and TestRailIdentified test cases for automation testingExecuted automated test cases against new builds prior to releaseManaged feature, regression and release testingReported and tracked defects using JIRA, Qtest, and TestRailWorking closely with developers during their test development to architect test strategiesParticipated in design meetings, sprint planning & grooming, daily standups, bug scrubs, retrospectives, etc.Coordinated with management, developers, and other QA Engineers in 2 office locationsPerformed Root Cause Analysis on defects for assigned areasMentored and provided guidance to QA team membersWorked with QA Director and Manager to improve the QA process

* Performed manual regression testing using various internet browsers.* Trained other contractors in the manual regression process.* Organized tests in TestRail to increase efficiency by 25%.* Assisted other QA Engineers to test updated code by software developers before deployment.* Wrote QA automation tests using Selenium and Ruby to meet an end of year goal.

* Trained contractors as well as permanent employees on migration process.* Lead for a team of 5 people, and oversaw migrations from one LMS to Canvas for various clients.* Was able to meet and exceed clients expectations, including completing the project 2 weeks early.

* Train new employees on daily tasks, cleanliness, safety, and procedures.* Maintain a professional relationship with customers and employees.* Enforce sanitary practices for food handling, general cleanliness of kitchen and customer areas.* Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances.* Responsible for ensuring consistent high quality of food preparation and service.* Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards.

* Handle incoming customer calls and determine the nature of the customers problem* Provide technical assistance with proprietary VSAT technology* Assist customers with technical support for installations* Support Customers with RMA's when hardware needs replacement* Assist with the customer commissioning process* Proactively monitor equipment and networks to ensure reliability of service* Take equipment readings including manual monitoring of receive and transmit signal levels* Adjust and modify equipment when necessary to ensue continued service* Configure VSAT equipment including testing modems, etc.* Verify outages when notified by the Network Monitoring Screens* Work with Satellite Technicians on customer field installations and repairs* Perform cross polarizations independently and with satellite operators* Ensure correct configurations* Perform Diagnostic services for both indoor and outdoor equipment* Recommend adjustments* Receive incoming emergency services telephone calls* Determine customer requirements, begin work order and assign for processing* Travel to emergency response scenarios, implementing complete telecommunications infrastructure for the duration of the event.* Manage satellite equipment, networks, and customer accounts on a tier 2 level.* Take incoming phone calls and provide technical support on remote networks.* Maintain technical equipment, including on-site installations for customers and events.

* Resolve customers’ satellite issues via e-mail, contacting them by phone if necessary.* Resolve billing issues, answering programming questions, referring to other departments if necessary.* Maintain statistics exceeding the client's standards.* Consistently in the top 10% of employees.* Assist in the training of new agents.* Worked in a team environment, where everyone assists each other.