Adrian Eales Email & Phone Number

Dorset, England, United Kingdom

Left Post Office via voluntary redundancy.Taking opportunity to move house and take a break.

London, United Kingdom

Recruited to lead technology strategy and architecture across the Post Office’s Retail Domain (covering Banking, Payments, and over the counter retail areas), activities included:Leadership and direction setting of a large matrix organisation of architects, across multiple programmes and vendors, across retail and banking services.In conjunction with a range of senior business stakeholders, creation of a 5 year Technology Strategy and associated technology roadmaps for the Retail business. Key business outcomes targeted were: increased franchisee value; revenue increase; service rationalisation; and operational cost reduction.Technology lead in the M&A programme (and subsequent integration activities) for Post Office’s acquisition of PayZone (a convenience bill payments company), adding an additional 15,000 outlets/locations to the Post Office network. The merged organisation has since won several exclusive industry contracts from competitors.Creation of a technical strategy (and down streaming this into a deliverable architecture) for new Post Office Branch/Location formats, and associated devices (including next generation customer self-service “kiosk” devices providing both retail and banking services in branch).Set the technology direction, for large strategic change programmes, including delivering a new approach to ePOS; new customer self-service devices; and digital services to reduce branch operating costs, and improve franchisee experience. Act as the formal technical and commercial (investment) authority for programmes at key decision points.Authorship of architectural guidelines, and principles, e.g. for Cloud, APIs and Microservices. Also the subsequent introduction and socialisation of these into the vendor community, ensuring standardisation across programmes.Consultancy and support to business stakeholders and technical delivery teams across multiple subject areas encompassing the whole Post Office retail portfolio (approx. 160 services).

Rickmansworth / London

Recruited to lead VocaLink’s architecture practice for customer facing activities across both domestic and international markets reporting to VocaLink’s Group CTO.Activities and deliverables to date include:Line and resource management of a mixed team of 20 Solution and Enterprise Architects, covering activities ranging from pre-sales support through to delivery.After joining, reorganised the architecture practice, and recruited additional resources in order to support delivery into new (international) markets. Also successfully moved the practice from a group of individuals to a team.Defined, socialised, and rolled out new Enterprise Architecture governance and Design Authority processes, covering both Waterfall and Agile delivery methodology projects.Created an updated VocaLink IT Strategy based upon changes in company direction.Put in place an automated catalogue of software components and products used in VocaLink’s products and managed services.Worked closely with VocaLink’s business to define a long term technical strategy for products.Defined a new pragmatic, delivery centric, approach for interworking between Solution Architects and Agile development teams.Created a company-wide API strategy, covering both technology and business strategy elements, leading to a potential new range of products.Acted as lead architect, working with other architects and delivery team, to successfully bring a large programme back under control.

London, United Kingdom

Recruited to head architectural activities at the Bank and in particular to define and lead the Bank’s “One Bank” architectural simplification activities. Responsibility across all of the systems, and for both strategic and tactical (project delivery) aspects of architectural lifecycle.Activities include:Built up, (via internal and external recruitment), and managed, a new team of 12 Architects and Solutions Designers;Set in place, and operated, Bank-wide technical governance processes, complete with SLAs and KPIs to show effectiveness;Put in place a programme of work to create technical roadmaps for all Bank systems, based upon targets of reduction of Total Cost of Ownership (TCO), decreasing time to market, and reduction of technology diversity;Defined measures to show Architectural compliance of Bank systems;Initiated a Bank wide technology Obsolescence programDelivered to time and budget, all architectural and design documentation for projects;Acting as technical lead for major vendors into Bank.

Now responsible for the Technical Strategy, Demand Management, Architecture, Roadmapping and Supplier Relationship activities relating to customer facing channels (Online, Retail and Call Centre) within Vodafone Group. This covers both B2B and B2C sectors.Activities include. Direct management of a team (mixed skills – Architects, Business Analysts, User Experience) of 22. Rolled out a consistent governance and Design Authority process across all Vodafone Group channel teams and activities. Responsibility for the creation and delivery of Vodafone’s Cross Channel strategy. Responsibility for driving the delivery of several strategic Cross Channel programme by leveraging delivery streams an activities. Design Authority for Global Channels activities, including as part of Vodafone's "NewVo" Global Business/IT Transformation programme. Created, and sold into organisation, a revised approach for the delivery of customer facing eCommerce and eCare systems.This is now being deployed into several markets.

Uk

Moved within Online Programme to lead and manage the Online CoE – the Architectural, Technical Governance, Innovation and Strategy function within the Online Domain. The Online CoE is a team of 5 Enterprise Architects. Created a “mobilisation” strategy and roadmap for Vodafone’s mCommerce and mCare capabilities. This strategy includes both mobile browse and mobile applications as a means of delivery. Lead the development and publication of a detailed technical strategy for Vodafone’s Online Programme including a 12 – 24 month technology roadmap. Lead the acceptance, and implementation of the strategy through a series of projects. Note this strategy also covers the adoption of a “Cross Channel” approach to customer engagement. Defined, set in place and operate the Technical Governance process for Online Domain (for both Technical and Contractual compliance). Note Technical compliance includes sign-off of all Architectural and Design level artefacts by several parties including representatives from Group Security and Group Legal units. Provided independent technical consultancy to several Vodafone Local Markets. Set in place a Technical Innovation programme and ran a number of Innovation projects to sucessful conclusion.

Uk

Individually headhunted to be responsible for the technology aspects of Vodafone’s Global Online Programme. Note, the Vodafone Online Programme specifies and drives the online presence for all of Vodafone’s Operating Companies world-wide (22 countries), covering areas such as eCommerce and eCare for both B2B and B2C operations. Key contributor in the selection, contract placement and management of a single outsourcing partner covering all Application Development (AD) and Maintenance (AM) activities for Vodafone’s Online domain. Negotiated commercial contract with the selected vendor. Achieved cross-company sign-off for selected vendor with Vodafone Global Board and Operating Company CIOs. Currently retain in-life ownership of technical aspects of contract operation.  Managed a team (mixed team based onshore and offshore) which developed and deployed a common eCommerce platform to three Vodafone Operating Companies. Lead the definition of a new approach to operations within Vodafone (“Domains”) which included the selection of a strategic supplier, and a subsequent business change programme. This overall programme is targeted with reducing complexity and whole life costs for all Vodafone Online developments globally. Defined, lead, and operated, a plan to transition the Online unit to the “Domain” operation model. This including planning transition, staff training and management of transition effectiveness.

Uk

Recruited to be responsible for the technology aspects of all of H3G’s finance related systems. The role covered both tactical (project delivery and operational effectiveness), and creation of strategic direction.  Conducted supplier selection, created architecture, and managed delivery of a Regulatory Information Disclosure system. Managed a PCI-DSS compliance project, successfully gaining initial compliance at audit by external QA company. Set in place a strategic upgrade programme for the core mobile service billing systems, successfully delivering increased capacity to support customer growth (provided a 50% increase in capacity, subsequently handling c. 1.2k real-time TPS). Set in place project controls, and engagement with internal customer, bringing several strategic projects back under controlled delivery. Projects delivered according to budget and project plan.

Responsible for IT, technology management, operational control and strategic business development within a specialist Content & Media products business within LogicaCMG. Key activities included: Definition of technical strategies, inc. service propositions & growth plans Development of market sector including fixed/mobile telcos & media clients Technical pre-sales and business development activities, negotiating up to CEO level Operational management of managed services inc. performance, systems capacity, budgetary controls, SLAs & KPI metrics Project planning, analysis, development, implementation & resource deployment management inc both offshore and on-shore based development facilities Did management, architecture / solution specification and support within selected bids Recruitment, appraisal, training, development and coaching of key business support personnel Championed development & deployment of an ‘innovation programme’ to promote new technology

Technology Strategy and Business Development of Content Related Services Internationally. Technical lead (internationally) for solutions in Content and Media space. Development of go to market strategy Supplier management and negotiations Senior client interactions

International VP of Architecture and Strategy. Responsible for spearheading company-wide architecture initiatives for mobile enabling platforms Member of T-Mobile’s strategic enterprise architecture team Focused on creation of an architectural blueprint & strategy for T-Mobile’s core enabling systems Contributed to definition of enterprise-wide 5-year technology plants & company restructuring Developed architecture for a T-Mobile wide Service Delivery Platform to support business growth Responsible for control of all architecture team resources & activities within T-Mobile international Supported delivery of data-services & products, especially value added services Focused on control of an architecture team of technical support staff, including budgets & KPIs Supported technology including WAP-based systems and mobile technology (GSM/GPRS/3G & SMS) Provided top-level technical consultancy, advising on strategies and content management strategies

Uk

Lead Designer/Architect for Genie - the Mobile Internet "start-up" created to drive mobile services for BT, Cellnet (and subsequently O2). Architected the new Genie international mobile internet service, successfully enabling delivery of services to several mobile operators. Created infrastructure and software design, for several innovative services, supporting approx. 5 million unique, active, users. Daily WML and HTML page impressions were approx. 2.5 million per day and were growing at a rate of 38% per month.

Various positions delivering advanced technology. Including Video on Demand (IPTV), Public Internet Access, Email Services, Finance Systems. Roles include Solutions Designer/Architect, Project and Programme Managers, Development Manager.