Sou especialista em spa com mais de 20 anos de experiência, especializada em criar experiências, gerenciar, desenvolver e treinar equipes para oferecer serviços excepcionais que encantam e fidelizam clientes. Minha trajetória inclui a gestão de spas de luxo em iates, navios de cruzeiro, hotéis, spas urbanos, resorts e residências privadas de alto padrão na Europa e no Oriente Médio.A experiência internacional me proporcionou um vasto conhecimento que posso aplicar no mercado brasileiro. Minha educação contínua e especialização em Terapias Naturais, Estética Cosmética e Gestão Empresarial me capacitam a desenvolver estratégias eficazes e inovadoras para superar as expectativas dos clientes, garantindo um atendimento de excelência que promove a lealdade e o retorno dos mesmos Skilled and Devoted Spa Therapist with over 20 Years of Experience. With two decades of experience, I have had the pleasure of providing various spa therapies to UHNWI'S families, royal members, high-end guests, and celebrities, going above and beyond to deliver exceptional customer service.My expertise spans across spas in yachts, cruise ships, hotels, urban spas, resorts, and luxury private residences, primarily in Europe (Mediterranean) and the Middle East. I hold a Bachelor's degree in Natural Therapies, a postgraduate diploma in Cosmetics Aesthetics and Business Management, and specialize in luxury spa treatments.Proficient in End-to-End Spa Management:
As a spa manager, I have extensive experience in managing various aspects of the spa business. My responsibilities included overseeing up to 28 spa staff, opening new spas, recruiting therapists, and training staff to uphold luxury standards. I also created new treatments, designed and customized spa menus, developed SOPs and protocols, managed guest services, purchased products, and maintained inventory. Additionally, I was responsible for troubleshooting issues that arose, implementing appointment systems, and evaluating staff performance.