Adriane H. Email & Phone Number

Horsham, Pa, Us

Manage the Knowledge team and all aspects of technical documentation and customer and employee eLearning.

Horsham, Pa, Us

Design, write, and publish best-in-class customer-facing technical content for the Aegis FactoryLogix Manufacturing Execution System (MES), an integrated suite of software modules and devices that adapt to and improve every aspect of manufacturing operations. Develop and deliver SEO-optimized core self-service content, rich ILT and eLearning programs, and other customer content in a variety of formats including online, webinar, LMS, and video. Responsible for content strategy and roadmaps, CMS and LMS design, implementation, and administration, content localization, and authoring custom analytics dashboards to evaluate content effectiveness and execute continuous improvements.Liaison with R&D, Marketing, Support, Deployment, and OEM Channel Sales, assisting with collateral development, software demonstrations, and internal and customer-facing education and knowledge transfer.

San Jose, California, Us

Wrote customer documentation for various products. Developed strategies to improve content quality, reduce costs, and support organization strategic direction.• Member of the Senior Leadership team• Wrote, edited, and published technical documentation for multiple enterprise products.• Developed taxonomies to improve content navigation, reuse, search, and personalization.• Wrote and managed department writing standards and best practices.• Created BI dashboards to audit and visualize content metrics and improve quality and efficiency.• Wrote SEO best practices to help customers find the right content quickly in Google search results.• Developed a comprehensive persona library. • Managed an Acrolinx terminology database and trained colleagues on terminology standards.• Contributed to localization strategy that used machine translation and human post-editing.• Wrote SLAs to track and measure the value and ROI of technical content for stakeholders.• Researched API documentation methods and made recommendations for improvements.• Led lean knowledge activities to improve knowledge management across the organization.

San Jose, California, Us

Managed the authoring and delivery of DevOps product documentation for multiple product lines. • Led a global team of 7 information architects working with 58 technical writers on 125 scrum teams.• Conducted performance evaluations and coaching and supported employee learning and growth.• Managed DevOps documentation budget. • Developed training to help writers reduce content and improve the customer experience.• Conducted customer surveys to understand documentation gaps and changing requirements.• Drove lead generation programs to monitor and measure free product trials accessed from documentation.

San Jose, California, Us

Managed the authoring and delivery of all Mainframe product documentation. • Led a team of 60 information architects and technical writers on more than 130 scrum teams.• Drove a project to render 95% of the company's documentation public and reduce overhead.• Managed a $10 million dollar budget.• Conducted performance evaluations and coaching and supported employee learning and growth.

San Jose, California, Us

Drove department strategy and innovation programs for technical writing and content transformation. • Led transformation and training for writing, delivery, metadata, metrics, and social collaboration.• Developed a Scenario-Based Content program and certified 260 technical writers for SBC.

San Jose, California, Us

Led authoring and delivery of documentation for Mainframe and Distributed enterprise products.• Managed and mentored a global team of six technical writing managers.• Contributed to department budgeting process.• Supported senior management to develop and execute multi-year department strategy and goals.• Conducted performance evaluations and coaching and supported employee learning and growth.

B.A. English Literature, Minor: French Literature

Education record