Adrian Ene Email & Phone Number

Luxembourg

• Collaborate with stakeholders to oversee projects from concept to implementation, ensuring clear and concise communication throughout the project• Serve as the primary point of contact for clients, maintaining satisfaction, managing escalations, and addressing risks and issues effectively• Provide pre-sales support by working with the sales team to scope, cost, and propose project solutions while identifying opportunities to influence sales• Coordinate project team activities through task delegation and resource assignment, ensuring rigorous scope control and change management for successful delivery

• Maintained project schedules to ensure key milestones were met, working closely with team members to implement corrective measures for success• Communicated project plans and progress to stakeholders, while analyzing performance data to identify continuous improvement opportunities• Coordinated cross-functional teams to guarantee timely delivery and adherence to project requirements• Provided regular project status updates to clients, fostering open communication throughout the project lifecycle• Led a team of 30 professionals in delivering large-scale IT transformations, achieving a 20% reduction in project timelines• Enhanced client satisfaction by 35% through strategic planning and establishing strong relationships with key stakeholders

Bratislava, Bratislava Region, Slovak Republic

• Act as ambassador of group program, while establishing and maintaining relationships with key stakeholders.• Coordinate with local team for successful implementation of group initiatives. Oversee implementation of country-level activities.• Organize, lead, and participate to Country – Group workshops• Conduct weekly country status in regard to central project

Bratislava, Slovakia

• Direct the efforts of project team(s) using dotted-line authority to deliver a completed product and/or service.• Have full accountability for managing larger low complexity to high complexity projects, or projects within programs which may span multiple regions and/or multiple functions.• Includes scheduling, coordinating, assigning resources, and assisting in recommending business solutions/alternatives for projects.• Assess, plan for, and manages project risks, issues, escalations and problem resolutions.• Manage project scope and ensure completion of projects while meeting quality, schedule and scope using the organizations standard processes.• Act as project liaison between IT partners, client organizations and IT leadership. May assist in supplier management of existing vendors. May direct Associate IT Project Managers to provide support with project communications and tracking project progress.• Ensure the client team is updated on status of their migration and help track down answers or resolve issues on their behalf.• Ensure overall health of the project.• End to end escalation point of project team.• Ensure technical documents meet timelines and outline the necessary scope and deliverables.

Bratislava, Slovakia

· Act as the Service Delivery Lead for CEE region (covered countries:Romania, Croatia, Slovenia, Bulgaria, Serbia, Macedonia, Russia, Ukraine,Turkey)· Responsible for ensuring satisfaction for services provided by IBM· Manage client issues, communicate service performance and status, forwardhighly complex calls to the appropriate knowledgeable source (resolversgroup)· Focal point of escalation for the client and for the global team as well withinthe respective area· Responsible for evaluation of change requests and request for services inthe area supported· Identify potential cost takeout initiatives within the area· Identify and initiate need for skill changes (local and global) within the area· Develop service improvement recommendations· Handle any escalated incidents or issues that require local team’s presence· Perform surveillance and diagnostics of services· Detail enhancements and ensure customer dialogue and approvals of work· Follow up on SLA reporting· Monitor WAN utilisation (using AT&T tools: VitalSuite, Access App TrafficAnalyzer) on monthly basis reports and assign tasks to the local team in orderto balance the traffic on the respective location

Bratislava, Slovakia

· Operate as first point of contact for all customers· Problem solving and trouble-shooting· Plan/implement proactive procedures to avoid problems· Forward highly complex calls to the appropriate knowledgeable source(resolvers group)· Use IBM tools (Lotus Notes, Lotus Symphony, ManageNow, TSRM/Maximo)· Accurately represent IBM’s quality image and provide best possible service· Possess solid computer skills· Ability to train, motivate and supervise customer service employees· A team player, always ready to advice colleagues· Proactively managing the web tickets - solving and routing

Galati, Romania

· Process the customer’s purchase orders· Identify public tender products· Become/remain informed of relevant technological developments· Develop and maintain sales materials and current product knowledge· Establish and maintain current client and potential client relationships· Track and maintain the Asset inventory database· Conduct periodic/regular audits to ensure accuracy/integrity of the assetinventory database

Galati, Romania

· Sell and promoting IT products· Provide and advise customers with relevant information on the company'sproducts and services· Present and sell company products to current and potential customers· Become/remain informed of relevant technological developments· Develop and maintain sales materials and current product knowledge· Prepare offers· Find new customers· Establish and maintain current clients and potential client relationships

Galati, Romania

· Sell and promoting IT products· Create quotations and manage solution designs· Take over the ownership of the submitted request, driving them to theresolution· Provide and advise customers with relevant information on the company'sproducts and services· Pro-actively participating in the store's continuous improvement· Sign contracts· Analyze sales and competition and elaborating the offers according to theclient needs· Find new customers· Develop the national retail and distribution activity

Computer Science

Public Administration