Customer Support Analyst
Current• Working for a renowned school results analysis software provider with over 1700customers.• Supporting school data managers and teachers with data related queries via live chatand email (Approx. 30 queries per day).• Creating and updating help resources such as user guides and video tutorials usingMicrosoft Word and other software packages.• Offering extended support to customers over the results period, sometimes viatelephone or Microsoft Teams and also hosting… Show more • Working for a renowned school results analysis software provider with over 1700customers.• Supporting school data managers and teachers with data related queries via live chatand email (Approx. 30 queries per day).• Creating and updating help resources such as user guides and video tutorials usingMicrosoft Word and other software packages.• Offering extended support to customers over the results period, sometimes viatelephone or Microsoft Teams and also hosting webinars.• Volunteering as Site Champion, taking charge of office bookings and maintaining a rotain Microsoft Excel.• Admin duties for the office such as ordering stationary and other consumables, andensuring allocation of car parking spaces.• Keeping up to date at all times with constant changes to Department for Educationguidance to ensure we provide the most up to date information to customers Show less