As CSM - Enhanced client partnerships and streamlined their support experience, leading to improved engagement. I analyzed service data to provide strategic client insights, facilitated community engagement, and improved client onboarding and tracking processes. I organized critical meetings, drove service processes, and promoted community and educational partnerships.As PM - Led market research projects for Fortune 500 firms, delivering insights for product strategy and competitive positioning, while managing timelines and upholding quality standards.Collaborated with teams to execute studies, analyzing data to guide corporate decisions, and ensured clear communication with all stakeholders.

Leading by example and showcasing the standards of policy and professionalism within the organization. Heading presentations on sensitive and private company information. Coaching and grading new hires against a set rubric during various weeks of a month-long training program, for the role of AVS Test Specialist. Building up new hires and getting them ready to succeed, while always keeping standards high and expectations clear.

Testing the software run by our autonomous vehicles. Maintaining a consistently high level of awareness and professionalism in a dynamic setting such as the public roads of Miami. All in efforts to push forward autonomy in the transportation sector, with the ultimate goal to deliver a compelling experience to everyone involved, now and in the future.

Helping those who struggle with inadequate technology, in the Supply Chain space.- Leading SaaS software demo presentations to prospect buyers - Maximizing workflow efficiency issues for customers with the Magaya supply chain solution - Prospecting and cold-calling- Account management, upselling, and cross-selling current customers by constant follow-ups and relationship building.

My main focus as a Sales Consultant is to bring in as many new and reoccurring customers into the organization. With a focus on developing a larger scope of commercial clients for imports and exports out of the United States. Negotiating and discussing different shipping options with various steam ship lines, inland truckers, and agents overseas in efforts to secure the best rates for customers while maintaining a profitable margin. Assuring customers by gaining their trust in our companies expertise in the field of freight forwarding. Constant emphasis of the companies stronghold as a world leader in the industry of logistics.

As a member of the operations department at Icontainers USA, my responsibilities included, but were not limited to, shipping instruction submissions, customer service and delineation, bill of lading revisions and administration of export and import shipments. Daily communication with customers, co-loaders, carriers and truckers, as well as confirmed and potential brokers/agents in various destination around the world.

Responsible for all matters pertaining to logistics; from small packages within the city, to multiple container vessels and air shipments from various departure points and destinations. Departure points from Italy, Romania, Croatia, Spain, and other countries in Europe; to Florida, Georgia and Texas. Mostly destined for different countries in South and Central America, and the Caribbean. Daily analysis and supervision of sales reports, those current and pending. This included contacting providers, freight forwarders. Requesting and providing proper shipping documentation, including Air Waybills, Bill of ladings and certificates of Origin. Making invoices and sending them to customers and forwarders at time of shipment. Learning the different weights and dimensions of the products (over 300 products) to assure a faster freight quote for potential customers. Requesting and comparing freight quotes and selecting the most beneficial option, for both the company and the customer.

Responsible for all aspects of daily operations; receiving cargo and processing merchandise into a database. Arranging merchandise and organizing shipments for export before deadlines. Creating shipping instructions, invoices, and packing lists for pending air and maritime shipments. Following up on purchase orders and back orders, via email and telephone. Handling and inputting invoices into Quicken for future payments at end of credit periods and discount periods. Driving forklifts and operating other heavy equipment. Maintaining a safe and clean work environment.