Adrian Garner Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Australia

Effectively lead key projects and commercial activity including project start up, supplier procurement, risk and schedule analysis, milestone setting, launch and project handover for utilities, telecommunication and Government Healthcare Centres in Australia and the Philippines.

Melbourne

Reporting to the Director of BPO Transformation. Responsible for transitioning a credit and collections centre from India to Manila with a new supply partner. Accountable for the implementation strategy, establishment of new vendor relations and ensuring the alignment and consistency between Energy Australia’s Australian and offshore operations.

Melbourne, Australia

Operational Management of three customer service call centres with vendors in Manila, Mumbai and Delhi. Responsible for up to 400 employees across 28 Teams. Build and maintain vendor relationship and support to facilitate performance targets being achieved. Act as a conduit between the vendor and internal Optus stakeholders. Deploying the strategic outsourcing plan into operation at a Supplier level.

Melbourne, Australia

Operationally launched a domestic Call Centre of 150 from concept to execution. Built and lead five lines of business including Migration, Pre Activation, Customer Service, Landline Faults and Internet Teams from start-up. Developing the Call Centre’s culture, structure and procedures. Escalation of network/ departmental impacts to key stakeholders. Performance evaluation and setting initial KPIs. Management and implementation of change and customer service strategies. Managed employee and… Show more Operationally launched a domestic Call Centre of 150 from concept to execution. Built and lead five lines of business including Migration, Pre Activation, Customer Service, Landline Faults and Internet Teams from start-up. Developing the Call Centre’s culture, structure and procedures. Escalation of network/ departmental impacts to key stakeholders. Performance evaluation and setting initial KPIs. Management and implementation of change and customer service strategies. Managed employee and customer escalations. Show less

Melbourne, Australia

Leading communications Activations and Faults Teams of 100 Agents across seven Teams to exceed KPIs.

Melbourne, Australia

Customer Service and Fault Department Agent And Team Leader.

Kisarazu Japan

Lead six western teachers and three Japanese assistants. develop client relationships to increase revenue. monitored and guided diplomacy between up to five nationalities on site, remotely managed from Tokyo, responsible for the increase in student numbers of all English language levels, performance and behavioral guidance, conducted complimentary lessons to prospective students.