Adrian Hartanto Email & Phone Number

Greater Jakarta Area, Indonesia

My main task as desribe:Support daily work in main branch and sub-branch include all request system acess, hardware, application, maintain DML admin of applications core banking.Follow up others clients needs and troubleshoot technical issue.Support daily business work and maintain log report of system access and hardware.Support BCP ProtocolMaintain IMS ticketingOther tasks that i work:• finding solution within windows10 OS issue and do own googling for modifying registryeditor, security policy, and group editor as end users need.• can do extra job that being explain, i do own research, expand, and collect my task to completing collecting data and writing in worksheet.• communicate with principal team for any request and issue.• purchasing peripheral hardware equipment• do others from job scope as management requestTraining:• Certificate BSMR 1• System Center Configuration Manager 2012 • Mastering IT Project Management

Tangerang, Banten, Indonesia

My main task as front end team:Product Support (maintain support on AlphaPOS, data automation system, query table same with promotion data)Product Specialist (become tier1 and tier2 support EDP in HPM FMT Boston branch)Troubleshoot POS system (fixing software issue and consulting with dev)Summary of my daily works as describe:• compare daily, weekly, monthly promotion run properly based on data from DBA team and script in MIS• Supporting store needs and problem solving ticketing issue from store• Bridge client needs with developer• Documentation testing promotion before run in live production• Choose certain procedure for deploy into store databse based on specific type promotion and describe type of promotion to store• I have create my own batch file query table for an easy access checking my daily task