Adrian Hawkins Sr Email & Phone Number

Washington, District Of Columbia

Virginia, United States

Includes CompTIA Network+, CompTIA Linux+, AWS Cloud Practitioner, and Python certification and training in preparation for technical apprenticeships and/or entry level IT positions. Resulting knowledge includes:• Gained expertise in networking fundamentals, providing a strong foundation for building and maintaining complex networks.• Acquired proficiency in Linux, enhancing the ability to work with diverse operating systems commonly used in IT environments.• Further developed… Show more Includes CompTIA Network+, CompTIA Linux+, AWS Cloud Practitioner, and Python certification and training in preparation for technical apprenticeships and/or entry level IT positions. Resulting knowledge includes:• Gained expertise in networking fundamentals, providing a strong foundation for building and maintaining complex networks.• Acquired proficiency in Linux, enhancing the ability to work with diverse operating systems commonly used in IT environments.• Further developed technical skills in relation to Linux and system administration tools.• Developed Python scripting skills tailored for network automation, streamlining network management and improving efficiency.• Gained knowledge in cloud computing, understanding how to deploy and manage cloud-based solutions, a valuable skill in today's IT landscape.• Familiarity with AWS services such as EC2 (Elastic Compute Cloud), S3 (Simple Storage Service), RDS (Relational Database Service), and IAM (Identity and Access Management).• Basic awareness of AWS security best practices, including identity and access management, encryption, and compliance standards. Show less

Frederick, Maryland, United States

Provide top-tier IT solutions by diagnosing, troubleshooting, and resolving hardware and software challenges, providing system administration, while ensuring client satisfaction. • Test and maintain network infrastructure including software and hardware devices as well as identifying and troubleshooting network connectivity issues.• Perform functional and connectivity tests to verify ongoing functionality.• Deploy or upgrade network hubs, routers, and switches.• Utilize… Show more Provide top-tier IT solutions by diagnosing, troubleshooting, and resolving hardware and software challenges, providing system administration, while ensuring client satisfaction. • Test and maintain network infrastructure including software and hardware devices as well as identifying and troubleshooting network connectivity issues.• Perform functional and connectivity tests to verify ongoing functionality.• Deploy or upgrade network hubs, routers, and switches.• Utilize SolarWinds and Fortinet to configure network settings, monitor network performance, servers, configure firewalls, and applications as well as handle trouble tickets.• Successfully diagnosed and repaired over 1,000 computer systems, achieving a 98% client satisfaction rate over a 6-year period.• Managed and resolved an average of 80 monthly remote L2 and L3 support requests, ensuring minimal downtime and a 95% first-call resolution rate.• M365 Administration, Active Directory, MS Server Administration, including OS installation and update (macOS, Windows, Linux) and other L1 troubleshooting.• Uphold system security at the established baseline, adhering to organizational policies Show less

Leesburg, Virginia, United States

Originating as a credit card company in 1988, Capital One Bank is a diversified financial services company known for its pioneering approach to delivering banking solutions.• Managed digital documentation and e-signature processes for over 1,200 banking transactions, streamlining the paperwork process and reducing physical storage needs by 50% while ensuring compliance with record-keeping requirements.• Assisted an average of 40 customers per week in navigating and utilizing online… Show more Originating as a credit card company in 1988, Capital One Bank is a diversified financial services company known for its pioneering approach to delivering banking solutions.• Managed digital documentation and e-signature processes for over 1,200 banking transactions, streamlining the paperwork process and reducing physical storage needs by 50% while ensuring compliance with record-keeping requirements.• Assisted an average of 40 customers per week in navigating and utilizing online banking platforms, leading to a 30% increase in digital banking adoption among branch customers, further reducing branch foot traffic and increasing digital engagement• Managed the resolution of over 500 technical queries from customers related to online banking, mobile apps, and digital transactions with a 98% satisfaction rate.• Collaborated with branch team members to achieve branch goals and create a positive work environment.• Stayed updated on industry trends and participated in ongoing training to enhance product knowledge and customer service skills.• Maintained strict adherence to banking regulations, policies, and procedures, ensuring the security and privacy of customer information. Show less

Founded in 1775, the U.S. Army is the oldest and largest branch of the United States military, responsible for ground-based defense and operations. Beyond combat, The Army invests heavily in advanced technologies and research. • Operated and maintained satellite communication equipment, including antennas, transceivers, and modems, to ensure optimal signal reception and transmission.• Installed, maintained, and repaired over 150 satellite communication systems, ensuring a 99.8%… Show more Founded in 1775, the U.S. Army is the oldest and largest branch of the United States military, responsible for ground-based defense and operations. Beyond combat, The Army invests heavily in advanced technologies and research. • Operated and maintained satellite communication equipment, including antennas, transceivers, and modems, to ensure optimal signal reception and transmission.• Installed, maintained, and repaired over 150 satellite communication systems, ensuring a 99.8% operation uptime and consistent communication for mission-critical operations.• Managed the integration and configuration of satellite communications with military networks, enhancing the speed and security of data transmission for over 2,500 users.• Oversaw the upgrade and modernization of 50+ satellite communication systems, resulting in a 30% increase in transmission efficiency and data performance.• Coordinated with higher echelons and external agencies on satellite bandwidth allocation, ensuring optimal communication channels for key military operations.• Utilize RedHat Linux distribution for network configurations (SIPR) and record network status and information data on a routine basis.• Implemented security measures to safeguard satellite communication systems against unauthorized access and cyber threats.• Collaborated with cross-functional teams to plan and execute satellite communication operations during critical missions and exercises.• Coordinated and scheduled satellite bandwidth usage, prioritizing traffic to meet mission requirements. Show less