Performing progressive clerical court service duties and functionsJudicial Assistant (10/2022 - Present)Judicial Assistant Trainee - (4/2022 - 10/2022)Court Services Assistant III (1/2022-4/2022) - Felony Appeals Intake Clerk• Court Services Assistant II (3/2020 - 12/2021): Review and delete duplicate entries listed on the Duplicate Citation list for all LA County Superior Court Traffic Divisions; Review and take necessary actions on each case listed in the Integration Manager Queue for all LA County Superior Court Traffic Divisions; Review and take necessary actions on each case listed in the Workflow Batch Citation Queue for Metropolitan Court; Review and take necessary actions on each case listed in the Proof of Correction Queue; Submit abstracts to remove DMV driver's license holds; Prepare court cases for different department calendars; Send trial notifications to various agencies ; Assist the public with inquiries about their traffic cases and other departments inquiries via incoming calls through the Los Angeles Superior Court Traffic Call Center; Mail appropriate documents to adhere to the policies and requirements of the department• Senior Records Assistant - Scanning Unit (7/2016-3/2020): Reviewed, batched/scanned, and verified all incoming court documents, tickets and out of court documents for Traffic Cases into Odyssey; filed away processed documents; properly discarded filed documents when maturity date was reached. Trained new employees. Followed up with IT regarding technical issues until the issues were resolved, all while continuing our workflow; Completed special projects/duties as neededSubmissions Desk Duties (When Needed): Review and batch incoming Traffic tickets from various law enforcement agencies such as LAPD, CHP, LASD, etc. Submit ticket batches to the vendor for further processing. Data entering tickets into Odyssey submitted by the City Attorney Office

Provide customer service and perform necessary clerical duties• Greet personnel, clients, visitors, and vendors in a courteous professional manner; answer phone – direct calls to the appropriate person or department, provide service request updates to clients, discuss company services with new clients; data entry: document/log service requests and status level, creating/updating client profiles, entering service calls into dispatcher system for a specific Field Service Manager (FSM) and assisting other FSMs when needed, dispatching/assigning service calls to technicians to cover different service areas, creating weekly service reports; billing service invoices daily; receive deliveries, create shipping labels and postage to send packages/mail, distribute incoming mail/packages to appropriate personnel, completing other special clerical projects as needed, keep area clean

Assignment company - Covidien/MedtronicProvide customer service and perform necessary clerical duties• Greet executives, staff, vendors and all visitors in a courteous professional manner answering all inquiries, provide security badges for vendors and visitors to use while onsite, answer phone – direct calls to appropriate person or department, communicate via email in outlook including responding to conference room scheduling requests, add or update employee parking permit information, create postage for outgoing mail, receive packages and other deliveries, create/track office max orders, perform clerical assignments

Assignment company - MedXMProvided excellent customer service to patients of Aetna health insurance• Made outbound calls to Aetna insurance patients to follow up on documents received and to schedule in home or Walmart health assessment visits with local doctors or nurse practitioners

listen and respond appropriately to customers; proactively work to resolve customer issues; use expert negotiation and problem solving skills to resolve complex and non-routine customer concerns; communicate complex and technical answers clearly and concisely, adjusting language to facilitate customer comprehension; takes accountability for and resolves all customer issues and ensures impending solutions are effectively followed up on with customers; proactively reviews all customer account information while on calls to identify and match customer's current and future needs with the appropriate product and/or service; do research to solve complex concerns; answers calls on an inbound call system; follow up with customers via call and/or email; follow with employees via email; computerized financial transactions and data entry• Promoted in 2013 from Customer Service Specialist to Customer Service Pro, improving the quality of service to high profile callers and retention services to valued Verizon Wireless customers• Consistently met monthly target goals performing above 90%• Received accolades for perfect attendance, leading results, highest revenue performance, and most improved numbers across performance metrics• Recognized by immediate supervisor as the team's spirit captain exhibiting professionalism and a great attitude

Performed front and back office administrative functions in the fields of Cardiology, ENT, Family Medicine and Optometry. • Greeted patients, answered phones, scheduled appointments, mailed and emailed appointment reminders, copied and filed medical records, received copayments• Assisted physicians, nursing staff, and other health care professionals with medical procedures and the intake process; arranged transportation for patients• Entered medical history and other vital healthcare information into computer database• Communicated via phone and fax with pharmacies and other doctor offices• Received Letter of Recommendation from Dr. Jengo for Outstanding Performance

Processed national and international college applications for undergraduate and graduate programs.• Scanned, and uploaded documents such as transcripts, letters of intent, letters of recommendation, and VISA information• Fixed loading errors in PeopleSoft, entered data into Capture, tested new scanning systems• Distributed completed documents to appropriate personnel for further evaluation

proactively worked to resolve customer and employee concerns completed computerized financial transactionsreviewed and processed mail requestsrenewed accountsanswered inbound calls, made outbound callsgeneral clerical: data entry, sorting, filing, organizing

welcomed guest: directed guests to appropriate area, with or without reservationsensure the safety of all guests utilizing the coding systemproactively worked to resolve customer issuesprocessed orders, financial transactions- Hands-on experience in accepting payments from customers and providing change and receiptsbalanced a register at the beginning and end of a shiftgenerated profit for the company by promoting new services and products to customerslead birthday parties; made reservationscompleted inventorydistributed awardscleaned, restocked, and organized all areas

As the assistant to the director of a college minority scholarship program, my duties were to:correspond with applicants and business partners, formally and informally via phone, email or in personmaintain the director's calendaranswer calls, filing, sending memos, emails, etcschedule and handle detailed arrangements for banquetsschedule and lead workshopsschedule meetingsadvertise the scholarship programcomplete research to enhance the programassist applicants with meeting qualifications for the scholarship programkeep the office clean and organized