Managed implementation new business projects, encourage continuous improvement based on commercial applications, simplify activities and at the same time increase the performance and quality of processes, provide motivational leadership to employees and stakeholders with focus on person, define and manage work strategies focused on agile methodologies and the client, manage group strategies aligned to the business strategy, manage and control budgets.

Main responsibilities:- Plan, organize and evaluate IT projects.- CRM Management (Salesforce.com) with focus on customer service.- Manage the relationship with the customer for the automation of processes.- Coordinate development team and external suppliers.Relevant projects:- Design, formulation and implementation of customer portal for South America, 2014- Update of modules for the management of the load of the sale in the CRM, 2016- Design, installation and… Show more Main responsibilities:- Plan, organize and evaluate IT projects.- CRM Management (Salesforce.com) with focus on customer service.- Manage the relationship with the customer for the automation of processes.- Coordinate development team and external suppliers.Relevant projects:- Design, formulation and implementation of customer portal for South America, 2014- Update of modules for the management of the load of the sale in the CRM, 2016- Design, installation and integration of the price management system (PriceFX), 2017- Implementation of EDI system with customers for the management of the sale, 2017 Show less

Responsibilities:- Formulate and implement IT projects to the business.- Transform business requisitions into technical and functional designs.- Manage and coordinate all the enhancements to CRM (Salesforce.com)- Coordinate and maintain small enhancements of the ERP (QAD Eb).Relevant projects:- Installation of global purchase requisitions system (ERP - QAD) - 2011- Implementation of MRP module for Supply Chain - 2011

Main responsibilities:  - Data Center administration and help desk coordinator  - Budgetary control of projectsRelevant projects:- Update Data Center and Structured cabling- 2008- Formulation, installation and support VoIP communication - 2009- Implementation MPLS communication systems - 2010