Adrian Holden Email & Phone Number

Tadley, England, United Kingdom

As a Store Manager at Screwfix, my primary goal is to lead and optimise store operations to achieve operational excellence and elevate customer satisfaction. My vision includes:Team Empowerment: My aim is to empower and develop our retail team to consistently deliver exceptional results and customer experiences.Sales Growth: I'm dedicated to driving sales.

Reading, England, United Kingdom

• Responsible for ensuring the right number of co-workers in the right place at the right time to run the areas and serve visitors and customers in the best possible way.
• Ensure the team is achieving KPIs, monitoring performance against agreed goals and following up on the department action plan.
• Secure an efficient and cost-effective execution of payments in line with the IKEA exchange and returns policy.
• Lead, manage and coach co-workers to encourage development, support succession and secure a high performing team.
• Analyse the customer journey, interpreting customer feedback provided through tools and data, to optimise the customer experience.

Berkshire

Providing a first independent platform for the freshest young artists on the London’s circuit and beyond.Event Management (Festival Of Folk - Bracknell & Bracknell Ale Festival)Stage Management/Artist Booking (Weyfest & The Big Day Out)Contracting artists/bandsReviewing artists/festivalsDesigning promotional materialAdvertisingPhotography

Reading, United Kingdom

• Overall responsibility and accountability for the store and coaching the Assistant Store Manager, with the focus on task management in order to achieve performance objectives such as store occupancy, delinquencies and.
• Handling customer enquiries (web, telephone, walk in), follow-up of prospects and reservations to achieve maximum Move In levels within the Store.
• Achieving Store sales targets, using Shurgard Sales Training techniques, Surf & Star and other training tools and programmes.
• Managing additional product sales, including Merchandise and Insurance.
• Promoting and selling the features, benefits and competitive advantages of Shurgard, in a customer focused approach (STAR). Customer Service
• Providing an exceptional customer service experience throughout the entire enquiry, lease, move in and move out process.

Wokingham, United Kingdom

Responsible for performing daily store operations in order to achieve performance objectives such as store occupancy, delinquencies and store appearance with the focus on customer-service and aligned with Shurgard's strategy, policies and procedures.Handling customer inquiries, follow-up of prospects and reservations to achieve maximum sales results within.

Basingstoke/Bracknell/Maidenhead

Responsible for assisting the Store Manager in the delivery of a first class service to ensure that profit and sales are maximised and agreed business targets achieved. The main focus of my job role is to support the Store Manager to improve the commercial performance of the store by increasing its turnover and maximising profitability, whilst maintaining.

Bracknell

Part of the Store Management Team, responsible for assisting in the delivery of a first class service to ensure that profit and sales are maximised and agreed business targets achieved. The main focus is to control the day-to-day activities of the shop floor, in support of improving the commercial performance of the store by increasing its turnover and.

Bracknell

Responsible for making sure customer’s receive the best service. Meeting customer’s needs by providing an inspirational, creative consultation on the type of flooring they may need. Taking responsibility for the presentation of the store, making sure that all customers shop in a bright, clean environment.

Direct contact with customersGetting customers photos ready for print onto canvasStretching canvas onto frames ready for collectionExtensive use of Photoshop

Staff rotas and trainingStock controlCleaning of drinks linesImplementation of activities and promotions

Merchandising of productsStock controlProduct training for staff

Controlling store budgetsStaff recruitment and trainingMaintaining store standardsInstalling product displays and promotions

Cashing upAdministrationStaff recruitmentInstalling product displays and promotions

Staff rotasStaff recruitmentStaff training – covering health & safety, cashing up and video standardsAdministration for Head office – including budgeting and payroll

Btec National Diploma In General Art & Design

A/S Photography

Graphic Design, Art, Media Sudies, English