Having the honor and privilege working with a team of outstanding software engineers, architects, and project managers to drive successful customer implementations for PortX professional services.

Responsible for the management of methodology and best practices for developing integration between Collibra and other enterprise systems. The goal is to ensure the technical soundness of the integration with respect to quality standard and product vision of Collibra. Responsibilities include:* Recommend best technical approaches for given systems and requirementsPerform architectural, technical and quality review of integration products and solutions developed within Collibra as well as by partners* Design and develop enterprise-ready prototypes that can be scaled to production solutions* Act as subject matter expert to assist sales, professional services, and support teams

• Field Enablement: Major contributor of reusable artifacts to company knowledge base. Designated coach to partner resources on strategic accounts. Mentor to internal junior consultants. Led standard and custom training sessions both at customer sites and remote. Conducted the first ever MuleSoft training in Mandarin Chinese in Beijing, China.• Technical Depth: Developed and launched the first production multi-tenant, self-provisioning integration application on the Anypoint CloudHub iPaaS platform. Created the first production application with DataMapper when the feature was introduced. Led multiple performance testing and tuning projects. Developed and deployed the very first internal infrastructure application that was implemented with company’s own products to automate the sales order creation process. The integration handled complex business logic such as consolidating multiple opportunities into one sales order, real-time foreign exchange rate lookup, and proper application of revenue recognition schedule for compliance.• Versatility: Expertise spans entire Anypoint Platform from Mule ESB, CloudHub to API Manager. Lead architect on multiple implementation projects for strategic accounts in different verticals ranging from investment banking, retail and high tech. Experienced in leading integration projects involving popular SaaS systems such as Salesforce.com, Workday and Netsuite.

Revenue Focus: In charge of all enterprise applications in the sales, marketing and revenue management areas. These include Datamart for reporting, Salesforce.com for CRM, Liferay CMS for the website and Telax ACD/IVR for the client service centre. Also responsible for developing platform solutions for revenue management and optimization.Enterprise Architect: Responsible for XOJET's enterprise application and data integration (EAI) platform. Developed the integration between flight operations (FOS) and ERP (SAP) systems that significantly streamlined the billing cycle. Invoices can now be generated quickly during month-end closing with minimal inaccuracy from human errors. The programmatic transfer of trip information into SAP also freed up 1.5 full-time headcounts that were dedicated to manual reconciliation. Performed critical technical assessments for XOJET's in-flight Internet vendor selection. XOJET is the first and only private aviation operator with fleet-wide Wi-Fi enabled aircraft. Led selection of new full-service hosting provider and managed implementation of first content management system for XOJET.Operational Support: Accountable for application level support for XOJET's Flight Operations System (FOS), which is the core customer service, scheduling and operational platform for the company. Also manage XOJET's emergency notification system.Functional Expertise: Contribute in the development of sales and customer service processes tailored to XOJET's unique business model. Provide guidance in helping XOJET adopt best practices for sales and customer service operations.SEM & SEO: In-house subject matter expert on Search Engine Marketing and Optimization. Developed mechanism to tie in search and display ads to actual trips taken for assessing campaign effectiveness specific to the private jet charter transaction cycle. The measurements led to more than $300K annual reductions in ineffective marketing expenditures.

Responsible for ensuring project implementations adhere to the Sapient Approach (S|A) on engagements. The Sapient Approach was an advanced, Agile-based methodology for managing software development and was a unique differentiator that had enabled Sapient to deliver projects on-time and on-budget consistently over the years. Projects included the development of a brand new social-networking community site for a prestigious financial publication with more than 500,000 paid online subscribers, and a detailed Salesforce.com integration design project for the client service division of a $160 billion investment firm. Managed all technical resources on projects on a day-to-day basis. Responsible for assigning tasks to developers, helping them overcome technical challenges, and ensuring they are on-track with respect to time and budget. Provided guidance to team members and helped them grow both technically and professionally during the project and beyond. Responsible for and ultimately owned all technical designs and deliverables on projects. Guaranteed quality of deliverables met client expectation and Sapient standard. Designed innovative solutions to meet client business requirements, such as a Salesforce.com-Microsoft SharePoint task integration application. Led performance testing efforts, from planning, developing and executing Mercury Interactive test scripts and test scenarios.

Responsible for the CRM program and managed the implementation and operation of Microsoft Dynamics CRM 3.0 as the enterprise CRM platform. The program was comprised of 4 major projects covering sales force automation, non-standard and promotional reservation management, B2B web integration and interactive marketing support, with a combined annual capital expenditure budget of $250K. The initial production launch of Microsoft CRM was achieved in less than 3 months after the project kick-off. The systems were used by more than 70 users across 5 different departments in both the US and the UK. Advocated for and led the implementation of an advanced voice over IP (VoIP) call center solution, Telax, a software-as-a-service (SaaS) application, to replace an obsolete digital line system for contact center. Attained sophisticated ACD and IVR capabilities at a fraction of the cost of using a traditional on-premise system, with more than 70% savings in total costs of ownership over comparable on-site systems. Production launch of Telax was achieved within 2 months after vendor selection decision was finalized, and introduced advanced functionality such as skill-based routing, real-time recording, voicemail-to-email and web-to-chat to Eos contact center. Developed integration solution to tightly link Microsoft CRM with reservation system data warehouse to achieve detailed sales reporting down to individual ticket segment level. The integration allowed for each ticket sold in the previous day to be categorized into specific fare group and fare type, with the revenue properly allocated to specific account and account executive for corporate traveler reservations, entirely based on business rules managed within CRM. This level of in-depth reporting of daily sales performance was unprecedented in the airlines industry.

Developed integration solution between Salesforce.com and existing systems of clients using advanced Internet technologies. The legacy systems ranged from ERP, order fulfillment, data warehousing to security and user authentication systems. Designed custom Java & J2EE web service applications to bridge functionality gaps. Exemplary applications included a secure rules-driven alert email engine for notifying senior management about significant developments in the sales pipeline, and an automated record matching process for merging accounts manually created in Salesforce.com to records from backend ERP system via secure web services over the Internet. Led custom integration and application implementations. Managed rapid-cycle development projects lasting between 4 to 8 weeks with budgets up to $150K for consulting hours. Managed both Salesforce.com consultants and third party developers.

Managed implementations of multiple e-commerce and CRM systems. Handled client relationship for five different, including two tier one, accounts. Winner of Superstar in Customer Satisfaction award in Northeast region.

Lead fluid dynamics engineer for new fuel injector product development.