- Developed the strategic operational plan to ensure the growth of the company.- Framed, implemented and managed communication campaigns (product, team, suppliers, subcontractors, schedule, cost).- Defined, monitored and analyzed performance, quality and profitability metrics.- Created a network of subcontractors (management of +25 subcontractors). - Managed the development teams of the IT tools (back office, app, customer portal).

- Defined and implemented processes, tools and resources necessary for the management of operations and the proper deployment of physical advertising campaigns- Managed partner vehicle fleets before, during and after advertising campaigns- Benchmarked, contracted and monitored suppliers and subcontractors- Managed the production teams and linked with the Sales Department- Defined, followed-up and analyzed performance, quality and profitability metrics- Implemented and… Show more - Defined and implemented processes, tools and resources necessary for the management of operations and the proper deployment of physical advertising campaigns- Managed partner vehicle fleets before, during and after advertising campaigns- Benchmarked, contracted and monitored suppliers and subcontractors- Managed the production teams and linked with the Sales Department- Defined, followed-up and analyzed performance, quality and profitability metrics- Implemented and controlled the operational strategy- R&D missions for the development of new supports Show less

Head of Operations / Head of Driver Supply:- Managed a team of 5 people in charge of growing the partner-driver base (acquisition, conversion and retention), and improving driver experience- Monitored the platform’s activity to guarantee the best execution of rides from booking to termination, including pricing, service success and core platform improvements- Defined and steered KPIs; analysis of performance and quality metrics- Led projects to improve profitability and increase… Show more Head of Operations / Head of Driver Supply:- Managed a team of 5 people in charge of growing the partner-driver base (acquisition, conversion and retention), and improving driver experience- Monitored the platform’s activity to guarantee the best execution of rides from booking to termination, including pricing, service success and core platform improvements- Defined and steered KPIs; analysis of performance and quality metrics- Led projects to improve profitability and increase operational quality in a highly competitive environment- Handled legal and regulatory matters regarding partner-drivers Show less

- Defined a 3-year strategic plan for a French Bank- Steered a project of white label management of insurance products insured and distributed by a third-party company- Steered a Transformation Program for a Retailer aiming to define a new business and operations model- Supported the merger of 3 Business Development Departments of an Insurer- Prepared a Business Case on migration of IT servers of an Insurer to the Cloud

Strategic Planning within the Energy and Marine Infrastructure Department:- Gathered data necessary to medium and long-term strategic planning (four to ten years)- Created scenarios to help defining the strategy of the Department and optimize resource planning

CRLA level 1 Certified Tutor (College Reading & Learning Association)

- Analyzed countries in Europe, Asia, Africa and Australia with the objective of identifying the priority ones to set up partnerships (economy, ongoing space & defense programs, analysis of competitors…)- Analyzed and compared ten companies selected as potential partners in India