Adrian Iaiza work email
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Adrian Iaiza personal email
Adrian's distinguished track record of delivering good to great transformation and change programs of all shapes and sizes across leading Australian and International organisations has been through the application of best practice, end to end process redesign and automation, operating model and behavioural change.Key achievements are:* Responsible for the program that launched the multi-award-winning Onecare, now OnePath Insurance offering into the Australian market* Set-up the first distributed ledger technology (DLT) managed fund solution into one of Australia's largest Wrap platforms (Calastone)* Pioneered the setup of RPA CoE in some of Australia's leading financial institutions* Responsible for significant turnarounds in Claims performance (TAL, ING, ANZ)* Approval, design, and execution of Operational Excellence programs with ROI's > 25-30%Focused on delivering Customer outcomes with lasting impacts using a practical, collaborative approach, both as a consultant and in senior operations roles. Adrian routinely achieves 25-30% improvements in KPIs ahis engagements in Customer experience/excellence, revenue growth, profitability and risk reduction. A focused energetic, and commercially minded leader who inspires senior stakeholders to creatively look beyond traditional solutions to Clients' needs. His passion for helping others succeed drives his interest in coaching and mentoring individuals and teams to improve their performance and resilience. His expertise in leading and developing award-winning solutions using:* Management Operating Systems (MOS)* Business Architecture* Establishment and Governance of Target Operating Models* Lean and Six Sigma * Robotic process automation* Change management* BPM and* Design Thinking has underpinned his success in contract or permanent roles with leading financial services such as TAL, Macquarie, BNP Paribas, ING, ANZ, BT Financial Group and Rothschilds.
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Director At Neo-XNeo-XSydney, Nsw, Au -
Director At NeoxNeox Jan 2023 - PresentAustralia
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DirectorNeochain Feb 2022 - PresentSydney, New South Wales, AustraliaFulfilling the liquidity needs of Australian businesses in a fast, safe, secure and competitive manner
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DirectorThe Stewardship Group Nov 2006 - PresentProgram ManagementChange ManagementIntegrationLeadership DevelopmentOrganisational Design
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Head Of Digital Assets And Strategic ProjectsMonoova | Fintech Organisation Of The Year Sep 2022 - Jan 2023Sydney, New South Wales, AustraliaResponsible for the co-design, set up, operation, and Customer Success of its digital asset capability, and the design, approval, delivery, and benefits realisation of Monoova's strategic project portfolio. -
Head Of TransformationMoneytech Jul 2021 - Aug 2022Sydney, New South Wales, AustraliaResponsible for the design, approval, delivery, change and realisation of benefits of the Groups Strategic project portfolio encompassing strategy, systems, operations, communication, risk and compliance -
Head Of Product, Excellence, And InsightsMoneytech Limited Jun 2020 - Jun 2021Sydney, New South Wales, Australia
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Head Of Process Automation And ImprovementTal Australia Jun 2017 - Feb 2020Sydney, Australia -
Head Of Transformation And Operational Excellence Bfs S&OMacquarie Group Mar 2011 - Jun 2017Sydney, Australia• Reporting line into COO, pioneering the implementation of Macquarie’s first Robotic Process Automation initiative - delivering BluePrism automation technology within the Service & Operations business. • Currently reviewing other technologies in the automation space (e.g. IPSoft’s Amelia, Flamingo etc), driving significant improvements in both client experience and operating margins.• Business Process Improvement (BPI) interventions using Lean and other approaches• Remodelling Business Process Management (BPM) backbone using BPM technology• Practitioner and member of BFS Business Architecture Guild -
Head Of Transfer AgencyBnp Paribas Jun 2007 - Mar 2011Asset Management - Outsourcer - Operations (Institutional & Retail)Business TransformationOrganisation DesignProgram Management -
Onecare Product ImplementationIng Australia Jun 2004 - Dec 2006Replacement of the Retail Risk product suite, underpinned by new processes and technology platform• Won Insurance Product of the Year-2007• 70% increase in sales, skyrocketing to leading the industry in inflows. Current inflows equal the combined total of all competitors• Successfully co-ordinated and balanced interests across Product, Marketing, Sales, IT, Operations and Shared Services Business Units• Solution acceptance was rated a 4 out of a possible 5• Creation and rollout of an Australia wide leadership and management programme underpinning the systems acceptance, enhancing the capacity of the Business to embrace change• Pioneered a new RFP selection and contract negotiation methodology into ING• Completed data cleansing and scrubbing on existing legacy systems• Introduced industry leading practises (V Model, Automated Load and Regression Testing, Online Training, fuzzy data scrubbing/cleansing)
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Head Of Operations - Funds Management 2003 - 2004Ing Australia Jun 2002 - Jun 2004Head of Operations, Super, Retirement & Investments (240 staff)• Restructured the group. Creation of a centralised pool of resources to be used across the group. Established a key event team managing key regulatory, and distribution milestones• Stabilised service levels - Eliminated 14 week backlogs and distribution errors and delays.• Implemented the FSRA compliance framework. Elimination of all outstanding reconciliation issues.• Realised a 37% improvement of skills levels, and 24% improvement in accuracy through the establishment of embedded training teams.• 26% improvement in productivity set against a 10% budget cut and 15% growth.• Reengineered the Corporate Super Tender and acquisition process, significantly reducing errors and cutting cycle time by 40%.• Implemented a balanced scorecard management operating system identifying, forecasting key metrics enabling robust planning and execution.
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Head Of Operations - InsuranceIng Australia Jun 2002 - Dec 2002Head of Operations, Life Risk (120 staff)• Restructured Operations, Underwriting and Claims groups. Established a new Leadership team.• Achieved a 4.1 Million Net reduction in retail claims reserves as well as meeting all inflow sales targets. • Reduced new business suspense from 30% to a new benchmark of 15% new business premiums held in suspense over 60 days.• Improved underwriting turnaround from 72 to 24 hours.• Reduced of Group debtors balances to less than 5% of inforce premium (from 28%) greater than 90 days. The most pleasing aspect of this assignment was seeing ING Life:• Exceeded Profit targets in 2003 and 2004 and well as winning the Life Company of the Year in 2003;• The continued improved profitability resulted in a 40M cash injection in 2005.
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Head Of Investments, Insurance And Call CentreAnz Funds Management Jun 2001 - Jun 2002• Developed a major Change Management/Leadership ingraining agility and accountability behaviours.• Transition from a 3 day to a same day processing paradigm.• 23% reduction in error rates, 10% cut in budgets set against growth of 10%.• Achieved the inaugural “Highly Commended” (2nd place) award for our Call Centre’s with the Customer Service Institute of Australia (CSIA).• Improved staff cultural surveys results by 10 – 15%.• Increased completion rates from the industry’s worst result of 55% to 84%. From worst to best practice.• Reduced underwriting turnaround from 6 days to 2. Cut cases in suspense over 60 days from 25% to 8%. -
Integration ManagerJp Morgan Nov 2000 - Mar 2001Programme Director – Master Custody Sale / Integration Manager • Managed the Sales process ( Information Memorandum, establishment of the dataroom, etc ).• Secured an outsourcing agreement and rate card. Novated all Third party contracts and clients • Migrated and integrated Fund Accounting, Unit Pricing, Domestic and International Custody, Technology, Settlements across to JP Morgan, incl the Transfer of legal ownership and the relocation – Dec 2001.• Transferred all logistical functions across ( such as payroll, accounts payable/receivables, budgets, compliance, email, network segmentation, standardisation of HR terms and conditions, etc ) – Dec 2001.• Finalised Completion Accounts and Transferred Domestic Assets to JP Morgan – March 2001. -
Head Of Internal Management ConsultingBt Financial Group Oct 1998 - Dec 2000IPAC Transition Programme Manager• Recovered from a nine month delay. Fund Accounting, Unit Pricing, Technology, Operations and the conversion completed without incident. recognised as one most successful of transitions ever undertaken.Head of Wrap Operations • Restored service standards against a compound 30% monthly rate of growth - the fastest growing product in the history of Bankers Trust.• Restructured Operations and Training organisational structure to reflect the products cross-functional nature into a model flexible enough to deal with rapid growth in a shallow Adelaide labour market. Integration Manager – National Registry Services (NRS) Integration The project consisted of managing both the pre (phase1) and post acquisition activities. National Registry Services was the third largest registry provider with offices across both Australia and New Zealand.• Using the GE model, finalised the cultural, operational and technological integration within 100 days. -
Integration ManagerPerpetual Fund Services Jun 1998 - Oct 1998Integration Project Director • Project managed the transition of Registry, Fund Accounting, Operations and Performance and Attribution from Rothschild to Perpetual Fund Services.• Established of a single management team across both organisations.• Ensured that the existing operations and technology capability did not suffer during the transition period.• Transitioned Perpetual and Rothschild staff to new premises
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Project DirectorRothschild Nov 1997 - Jun 1998Project Director – AIPS Compliant Performance and Attribution systemProject managed Australia’s first fully accredited AIPMPS project with data spanning back a full five years. Accreditation was supplied by Price Waterhouse after a full accounting and systems audit.• The project was the first object orientated development embarked upon within the organisation. • The project, although originally late, was brought in on time and on budget. -
Programme Manager / Management ConsultantGpr Dehler Jul 1995 - Oct 1997Y2K Practise Development: • Developed the Y2K practise, methodology & technical capability and secured GPR’s first client Programme Manager : Workflow Implementation - Rothschild• A workflow solution was implemented into the Superannuation area within a three and a half month period after the Client had spent over 18 months in development of a workflow solution without success• Managed staff acceptance of the new business processes and technology.• Project Managed the Implementation and managed the backscanning effort in Hong Kong. -
Transformation Programme Manager - Norwich UnionGpr Dehler Jun 1995 - Jun 1996Programme Manager : Automated Management Operating System – Norwich• Re-engineered Unit Trust and Super processes to a one stop processing model.• Reduced processing time from an average of 50 to 15 minutes.• Reduced non-productive time by over 70%.• Significant improvement (80%) in key event attainment, and non-productive time (70%).• Managed a mix of client and vendor staff, development staff were situated in Kansas City, USA.• Managed the implementation and acceptance of the new business processes.• Managed the conversion of archived documents (Hong Kong).Re-engineering the Commission System - Norwich• Reduced the commission cycle from 20 to 5 days.• Moved the function away from a stand alone process to one integrated into the operational area.• Re-engineered the statement process and developed new reports
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Internal Management ConsultantZurich May 1993 - Jun 1995Reengineering the Personal Insurance Claims Department: • The restructure into autonomous teams;• Establishment of “fast track” claims process for low value claims.• Streamlining of processes alongside improving claim management procedure Eleven months later the claim service was rated third overall by Choice magazine Creation of a New Domestic Property Rating Structure• Creation of a new householders rating system on a portfolio of 70 Million. Introduction of a Natural Peril zone determined from claims and meteorological experience remains unique in the industry.• Rates set on a sliding scale aimed at attracting profitable business while discouraging others.The net affect was a turnaround in the net loss ratio from 150% to 55% in three years with a reduction in premium levels of around 12% - reversing losses of 12M, returning the group to profitability. -
Analyst Programmer / Project ManagerFai Insurance Jan 1990 - May 1993
Adrian Iaiza Education Details
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InspiritiveGrad Cert -
Diploma Of Education
Frequently Asked Questions about Adrian Iaiza
What company does Adrian Iaiza work for?
Adrian Iaiza works for Neo-X
What is Adrian Iaiza's role at the current company?
Adrian Iaiza's current role is Director at Neo-X.
What is Adrian Iaiza's email address?
Adrian Iaiza's email address is ad****@****.com.au
What schools did Adrian Iaiza attend?
Adrian Iaiza attended University Of Technology Sydney, Stanford University, Inspiritive, University Of Sydney, University Of Sydney.
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