I lead a talented team in building a cutting-edge product that revolutionizes how Contact Centers approach interaction triage and routing in the AI chatbot era.By leveraging native Intents from the AI chatbot, our platform sets the industry standard by seamlessly transitioning interactions from chatbots to the best human agents, ensuring a timely, smooth and efficient customer experience.

• Lead the 8x8 Contact Center engineering team in Cluj Napoca, transforming a group of talented engineers into a formidable Team• Managed key product areas including Interaction Routing, Digital Channels, Agent Workspace and Customer provisioning• Established a mindset of operational excellence and continuous improvement• Introduced modern approaches and best practices such as Domain-Driven Design (DDD), API First development, Micro-Frontends architecture, Quality Assurance strategies, System ObservabilityNotable achievements:• Implemented a successful CI/CD program, automating our deployment process, reducing cycle time and improving self-service capabilities.• Led the migration of services to the public cloud, improving scalability, resilience and cost effectiveness costs.• Phased out legacy technology, ensuring a seamless transition for the customers while enhancing system performance.• Automated multi-region Tenant provisioning processes, streamlining operations and customer experience.• Delivered first Chat API for 8x8 Contact Center, enhancing 3rd party integration capabilities.• Technology modernization for Agent Workspace front-end, improving the user experience.• Message bus consolidation, enhancing data access and management.• Chat backend overhaul, improving scalability, performance and real-time capabilities.

Building the next generation Contact Center in the Cloud with a group of talented engineers.

• Devised the technical strategy and led the initiative for building the SDL Language Cloud Platform using the Microservice architecture style, for enabling SDL Language Tech to deliver products and solutions using the SaaS model. The Platform serves as the delivery backbone for a large development organization of 150+ engineers.• Leader of the Language Cloud Platform teamNotable achievements:• Drove the architecture and implementation effort towards microservices and aligned the business roadmap with the technical evolution• Architecture and design for cross-cutting Platform concerns: Authentication, Authorization, Observability, CI/CD, Testing Strategy, Integration strategy.• Established a governance model for enhanced clarity, optimal inter-team collaboration, low friction and high velocity• Devised solution for blending Java/Linux and .Net/Windows stacks owned by different teams• Very early adopters of the Netflix OSS/Spring Cloud stack (2014), including contributions to Spring Cloud project- Built a sophisticated Access Management system to accommodate specific industry requirements regarding data privacy, isolation and regulatory compliance, while fostering user experience and established industry work practicesTechnical highlights:- Observability: Graylog , Graphite/Grafana, Zabbix- Persistence and search: MongoDB, Redis, MySQL, Elasticsearch- Message bus: RabbitMQ- Config Management with Chef (intermediate step before adopting containerization)- CI/CD/Deployment: Jenkins, Docker, Kubernetes, Spinnaker

- Partner and board member- Cluj Napoca branch manager- System ArchitectDelivery:- www.fruent.com- www.gradgreenhouse.com

Participated in the restructuring of the company to embrace a sustainable financial model, combining product development and outsourcing.Responsibilities:- Systems Architecture- Development- Research- Team management- Client engagementKey deliverables:- www.fruent.com - social business platform Technology: CQRS, Event Sourcing, Event driven, Polyglot persistence and technologies like Apache Storm, Akka.io, RabbitMQ, MongoDB, Apache Solr, Spring MVC, Spring Security, Spring Social.- www.gradgreenhouse.com - recruitment site for fresh graduates- LearningMind - e-learning platform- Interactive Packaging - producer<​->consumer interaction through the product packaging based on a proprietary watermarking technology

In charge of leading the development of the Coena Platform, a business network collaboration platform for small to medium enterprises.Responsibilities:- System architecture- Team management- Business analysisMain technologies, tools and frameworks used:Java, Spring, Hibernate, Apache Solr, JXTA, Eclipse RCP(SWT), Equinox OSGI, Jackrabbit JCR, RestEasy, JAXB, XSL, Xpath, XMLBeans, Apache Derby, Ant, Junit, SVN, Jboss 5Challenges and achievements:- Ontology based Domain model alowing aplicability for different business verticals- P2P implemetation for network communication. I was an active member of the JXTA community at http://java.net/projects/jxta/. Challenges: peer discovery and communication behind firewalls, network topologies involving Relay and Rendezvous peers, full duplex communication, handling churn rate.- Bundle feature components into one runtime environment using Equinox OSGI framework.- Search functionality by using multiple Apache Solr cores, one for each functional component (product, inventory, orders, customers, etc)- Flexible runtime options: standalone desktop or 2tier UI + application server mode.

I was in charge of the development team in Cluj Napoca office.The team was created from scratch and formed mainly of junior developer.We started developing the Coena Platform, a collaboration platform for small and medium businesses. Responsibilities:- Communicate with stakeholders in Holland- Development- Team management- Coaching- Research

- Java development for Siemens Medical Solutions USA.- Member of the Cardiology Scrum Team- Communication facilitator for the offshore team in Romania- Technical adviser for the development team

Software development for projects for insurance and healthcare industries using Java and Spring.