• Establish and maintain departmental rules and procedures for all Bell and door and Valet Parking staff •Manage all personnel functions including but not limited to interviewing, hiring, termination, payroll and recruitment • Oversee departmental operations, maintain high level of service expected by Hotel Management, implement and maintain training of new personnel and developmental training of all staff • Direct and motivate all Bell and Door and Valet Parking staff • Ensure high productivity of all employees developing effective scheduling and staffing levels • Promote and maintain positive service standards • Maintain supply inventory levels • Assist Risk Management in investigating accidents and handling guest problems up to but not including those that require involvement of Risk Management or senior management • Computer knowledge and skills, including the Hotel system ​(Opera, Hotsos, MS Shift, Scooterbug)