I am an accomplished product owner and technology evangelist who partners with businesses to achieve the success they desire through innovation in SaaS, hardware, software, networking, and telecom solutions. With my subject-matter expertise in all aspects of platform administration, automation, customization, data management, and reporting, I can add value in a variety of functional roles that involve product, project, and Agile / Scrum management.During my early career as a sales professional, I relied on Salesforce to develop effective strategies, manage customer engagements, and deliver valuable sales and data reporting. During this time, I mastered the art of connecting business problems to technology solutions that not only solved these problems, but also offered a competitive advantage over similar offerings. I discovered a love for product customization and improvement that motivated my career pivot into Salesforce administration. CRM software is the backbone of many sales teams, so I am committed to making CRM user experience more enjoyable and more productive.Career Highlights:✔ DATA ANALYTICS – Tedious data entry and reporting tasks distract sales professionals from their most important goal: selling. At Vyve and Phlexglobal, I implemented sweeping improvements and interactive dashboards that streamlined data capture, analysis, visualization, and reporting with Salesforce, putting valuable insights in the hands of sales leaders and decision-makers with zero time wasted.✔ PROCESS AUTOMATION – Acquiring new customers is only the first step; it takes consistent, positive engagement to retain and grow those relationships over time. At Vyve, I improved customer onboarding and solution installation processes by standardizing our communication cadence, introducing proactive touchpoints, and increasing emphasis on follow-up. These changes led to higher retention and revenue over prior years.✔ SALES EXCELLENCE – During my tenure at BitSight, SolarWinds, Lenovo, and Toshiba, I consistently achieved sales objectives by helping my customers to achieve their goals. Although the sales awards and recognition I earned at Lenovo are impressive, I am even more proud of the junior sales professionals who benefitted from my training and achieved accolades of their own.