Adrian Miles Email & Phone Number

Ash Vale, Gb

Lead the data driven identification of policy fraud, claim fraud and internal financial crime

London

I was promoted to AXA UK's Fraud and Investigation team as a second line of defence for fraud, giving me oversight of fraud management within the AXA UK operating companies and a mandate to identify and investigate corporate fraud. My Responsibilities: • Identify suspect employee/supplier activity, conduct effective corporate investigations and manage through to resolution.• Implement and embed new fraud initiatives internally (eg. the IFR, IFiHUB, internal fraud classifications and use of our intelligence database).• Engage with our external fraud prevention partners to shape new products and initiatives as part of their various working groups (eg. IFB, IFR, IBM, Data Theft).• Lead our intelligence community to align our intelligence teams, assert responsibilities and update stakeholders on new developments.• Identify 1st line of defence fraud control vulnerabilities and work with the relevant business manager to remove or limit the risk.• Explore fraud vulnerabilities in non-fraud areas of the business and work with senior stakeholders to recognise the risk and develop new/improved fraud controls (pre-employment screening, payment monitoring, supplier screening, expenses monitoring and data loss prevention).• Advise and support 1st line of defence Fraud Managers and their teams on their complex claims and project based queries.• Deliver training and tools to uplift and/or maintain the consistent use of the fraud systems among fraud teams across several sites.My successes:• I designed, implemented and embedded an intelligence sharing infrastructure across all the AXA UK operating companies and fraud teams.• I designed, implemented and administer our centralised counter-fraud intelligence database using i2 iBase.• I designed and implemented an automated alerting system for suspicious employee activity.• I designed and implemented a process for challenging expenses that fell outside of the expense policy.

Cobham, Surrey

I was promoted to manage the AXA Direct Counter Fraud Intelligence team.My responsibilities were to manage and up-skill a team to: • Proactively develop existing and emerging fraud networks post inception. • Prepare relevant fraud rings for IFED review and action. • Prepare MG11 police statements and exhibits where appropriate. • Handle informants / victims of fraud. • Analyse large datasets to identify patterns or trends. • Review IFB, IFIG, NFIB and other industry intelligence reports, responding accordingly. • Represent AXA and contribute on their behalf for underwriting fraud issues at industry events.I also had the responsibility of: • IFB SPOC • IFIG SPOC • IFED SPOC

Cobham, Surrey

I took a prominent role in AXA Direct's Counter Fraud Intelligence team.My responsibilities:• Proactively develop existing and emerging fraud networks post inception.• Prepare relevant fraud rings for IFED review and action.• Prepare MG11 police statements and exhibits where appropriate.• Handle informants / victims of fraud.• Analyse large datasets to identify patterns or trends.• Review IFB, IFIG, NFIB and other industry intelligence reports, responding accordingly.• Represent AXA and contribute on their behalf for underwriting fraud issues at industry events.• IFB SPOC

Portsmouth, Hampshire

I was an integral part of a Counter Fraud Intelligence team with a focus on claims fraud.My responsibilities:• Continuously monitor our data matching and claims screening software (Hunter) and realign matching rules for optimum output and uplift performance for the team on false positives.• Develop emerging fraud networks at policy and claim stage.• Prepare relevant fraud rings for IFED review and action. • Review IFB, IFIG, NFIB and other industry intelligence reports, responding accordingly and disseminating in line with their handling conditions.• Screen inbound Section 29(3) DPA requests and respond accordingly. • Generate and publish intelligence reports, profiling people and/or businesses to support both claims under investigation and new business on cover.• Produce monthly management reports to develop the team and aid our future fraud strategy.• Represent Groupama and contribute on their behalf industry events, e.g. IFIG and IFB forums.• IFB SPOC

Winchester, Hampshire

I was a successful branch based retail banking adviser identifying opportunities to improve customers finances.My responsibilities:• Generate income for the bank by reviewing customer’s accounts with them and offering solutions.• Proactively search for customers who would benefit from Santander products, insurances and services, and encourage them to come in for a review.• FSA Compliant and qualified introducer selling insurance, lending, savings, and generating leads for regulated products.

Portsmouth, Hampshire

I was given the senior title after consistent over-delivery against sales targets and audit scores.My responsibilities:• Generate income for the bank by reviewing customer’s accounts with them and offering solutions.• Proactively search for customers who would benefit from Santander products, insurances and services, and encourage them to come in for a review.• FSA Compliant and qualified introducer selling insurance, lending, savings, and generating leads for regulated products.

Portsmouth, Hampshire

I was a successful branch based retail banking adviser, taking an under performing branch in North End over target for the first time in 6+ years.My responsibilities:• Generate income for the bank by reviewing customer’s accounts with them and offering solutions.• Proactively search for customers who would benefit from Santander products, insurances and services, and encourage them to come in for a review.• FSA Compliant and qualified introducer selling insurance, lending, savings, and generating leads for regulated products.

Eastleigh, Hampshire

I was part of a small team managing logistics for Ford Motor Company.My responsibilities:• Ensuring transport and shipping costs were kept to a minimum while utilising each shipment to its full potential.• Maintaining sufficient supplies for the production line by monitoring shipment volumes, lead times and current stock levels.

Fareham, Hampshire

I was a key member of a small team responsible for attracting new members to the gym.My responsibilities: • Generate awareness of the club in the local catchment area. • Proactively generate membership leads through varying methods of ‘outreach’. • Achieve and exceed revenue and membership targets.

Southampton, Hampshire

I was part of a specialist 'traffic' team who coordinated all the broadcast advertising across 3 local radio stations over 4 frequencies.My responsibilities:• Inventory management - Maximising revenue through limited available airtime.• Strategic reporting on clients and revenue to identify new revenue streams, and flag habitual spending.• Scheduling advertising campaigns, promotional and programming activity for optimum listener enjoyment, consumer response and company profit.• Responsible for launching approx. 100 campaigns a week, and ensuring that all national campaigns achieve their planned audience figure - consistently performing well in excess of 100%.• Coordinating the receiving, loading and expediting of all adverts, also checking for regulatory clearance.