Adrian Lastra Email & Phone Number

New York, New York, United States

NYC - Midtown West/NJ

1. Operational Leadership: Oversee and manage operations and hospitality services for 7 office locations in Midtown NYC and NJ, ensuring smooth daily operations, excellent member experiences, and facility maintenance.2. Team Management and Development: Directly manage a team of 11 staff members, providing leadership, training, and development opportunities.

New York, New York, United States

- Building relationships with cross-functional partners, key stakeholders, clients, and outside vendors to create a cohesive co-working community. - Leveraging these relationships to build additional revenue streams for conferencing center resulting in over 50% revenue increase for the 2nd half of 2022.

Paramus, New Jersey, United States

New York, United States

Short Hills, NJ

- Managing dual brands (A&F and Abercrombie Kids) simultaneously.- Restaffing of both part-time and full-time teams leading to increased sales within 7 month period.- Developing and promoting 2 Assistant Managers, and 3 Keyholders.- Created positive Revenue Growth for the first time in 7 years by establishing new efficiency and customer service processes.

Wayne, New Jersey

- Recruited 5 full time managers, and 40 part time associates to staff and open 1st Northeast Prototype concept store.- Ensured low Turnover rate throughout year by utilizing proper motivational and accountability tools. - Promoted Assistant Manager to a Store Manager position for kid's brand prototype concept store.- Exceeded Sales Goals 4 out of 5.

- Developing, Motivating, and Inspiring team consisting of 3 Assistant managers, and 60+ part time associates.- Promote 2 Part-Time associates to new Full-Time Keyholder positions within company. - Develop and implemented training models to ensure staff is providing elevated customer service.- Analyze store's KPI's to determine key focus areas to improve.

- Developing, Motivating, and Inspiring team consisting of 3 Assistant managers, and 30+ part time associates. - Effectively removed "Concern Store" status within first 2 months by ensuring proper operation implementation on daily basis.- Removed "Target Store" status by ensuring proper operations as well as high expectations for customer service. Resulted.

- On-boarding, training, and managing part-time staff of 90+ associates.- Develop and execute plans to ensure exceptional customer service and proper operations.- Monitoring store's key performance indicators to identify store strengths and focus areas.- Executing company visual and merchandise presentation changes to create focal areas of business..

- Handle customer transactions quickly and efficiently while providing exceptional customer service.- Build and maintain relationships with outside business partners to aid in company growth.- Ensure proper billing records regarding customers and business partners.- Following up with customers to ensure complete satisfaction in all aspects of their rental.

• Generate monthly sales reports to achieve fiscal year end sales goals
• Responsible for opening procedures and closing duties
• Resolve all transaction related issues while still providing great customer service
• Lead staff to meet monthly sales goals
• Accountable for managing and motivating a group of ten (10) core employees
• In charge of creating and maintaining a detailed client book for the team

• Onboarding, training, and development of stock associates by company standards.
• Manage a team of fifty-one stock replenishment members.
• Maintain stockroom merchandise according to company standard.
• Monitor store performance data to ensure efficient sales floor replenishment and shipment processes.
• Develop plans to improve stock associate performance.
• Schedule stock associates according to business trends via PeopleSoft.

• Assist customers with any and all questions or concerns.
• Handle sales transactions quickly and efficiently.
• Facilitate customers with merchandise, product knowledge, selection, and styling.
• Utilize procedures to effectively prevent loss.
• Continuous knowledge of store LY and plan to meet hourly and daily goals in both sales and units.
• Assist in closing registers and effectively following store-closing procedures.

Secaucus, NJ

Oversee all aspects of Front Desk operations including: - Guest check-in & check-out and inquiries,- Coordinating seamless experience for guest with transportation, tours, and events- Housekeeping/maintenance timelines & expectations- Manage direct and third-party bookings using in-house hospitality software