Adrian Lastra Email & Phone Number

New York, New York, United States

Nyc - Midtown West/Nj

1. Operational Leadership: Oversee and manage operations and hospitality services for 7 office locations in Midtown NYC and NJ, ensuring smooth daily operations, excellent member experiences, and facility maintenance.2. Team Management and Development: Directly manage a team of 11 staff members, providing leadership, training, and development opportunities to ensure high productivity, consistent hospitality standards, and superior unit performance. Additionally, serve as a knowledge expert, providing training and development for multiple markets consisting of 48 employees, fostering a culture of continuous learning and improvement.3. Data-Driven Strategy: Utilize in-depth analysis of key metrics to drive improvements in unit performance, member satisfaction scores, and member retention rates. Identify trends in the market and implement action plans to enhance overall metrics.4. Talent Acquisition and Profitability: Lead talent acquisition efforts across the NYC market, recruiting multi-level talent. Focus on maximizing profitability by strategically staffing units, reducing operating expenses, and increasing sales through targeted initiatives.5. Sales Collaboration: Work closely with the sales department to increase location revenue. This includes strategically placing location tour coverage, addressing objections, optimizing inventory and pricing, and incorporating valuable lead feedback into product and sales strategy.6. Client Relations and Account Management: Maintain strong client relationships, actively supporting their growth initiatives within the organization.

New York, New York, United States

- Building relationships with cross-functional partners, key stakeholders, clients, and outside vendors to create a cohesive co-working community. - Leveraging these relationships to build additional revenue streams for conferencing center resulting in over 50% revenue increase for the 2nd half of 2022.

Paramus, New Jersey, United States

New York, United States

Short Hills, Nj

- Managing dual brands (A&F and Abercrombie Kids) simultaneously.- Restaffing of both part-time and full-time teams leading to increased sales within 7 month period.- Developing and promoting 2 Assistant Managers, and 3 Keyholders.- Created positive Revenue Growth for the first time in 7 years by establishing new efficiency and customer service processes.

Wayne, New Jersey

- Recruited 5 full time managers, and 40 part time associates to staff and open 1st Northeast Prototype concept store.- Ensured low Turnover rate throughout year by utilizing proper motivational and accountability tools. - Promoted Assistant Manager to a Store Manager position for kid's brand prototype concept store.- Exceeded Sales Goals 4 out of 5 quarters since store opening.- Comped positively to LY from previous space with a significantly smaller sales floor square footage, by ensuring excellent customer service and proper training across all levels of associates.

- Developing, Motivating, and Inspiring team consisting of 3 Assistant managers, and 60+ part time associates.- Promote 2 Part-Time associates to new Full-Time Keyholder positions within company. - Develop and implemented training models to ensure staff is providing elevated customer service.- Analyze store's KPI's to determine key focus areas to improve company business and surpass sales plans by 10%- Executing merchandising changes to drive sales and increase customer traffic within store.- Top fundraiser in region for the Serious Fun Children's Network.- Promoted 2 Assistant Managers to Store Manager Positions within district.

- Developing, Motivating, and Inspiring team consisting of 3 Assistant managers, and 30+ part time associates. - Effectively removed "Concern Store" status within first 2 months by ensuring proper operation implementation on daily basis.- Removed "Target Store" status by ensuring proper operations as well as high expectations for customer service. Resulted in loss prevention shrink decrease of 37 units per week compared to previous inventory cycles. - Restaffing non-management full time associates creating increases in productivity, as well as team morale. - Analyze store's KPI's to determine key focus areas to improve company business. - Executing merchandising changes to drive sales and increase customer traffic within store.

- On-boarding, training, and managing part-time staff of 90+ associates.- Develop and execute plans to ensure exceptional customer service and proper operations.- Monitoring store's key performance indicators to identify store strengths and focus areas.- Executing company visual and merchandise presentation changes to create focal areas of business.- Manage scheduling and payroll to ensure efficient use of company resources.- Communicating business and focus areas with management team, and district manager.

- Handle customer transactions quickly and efficiently while providing exceptional customer service.- Build and maintain relationships with outside business partners to aid in company growth.- Ensure proper billing records regarding customers and business partners.- Following up with customers to ensure complete satisfaction in all aspects of their rental experience.- Utilize customer feedback to develop plans to improve customer service.

•Generate monthly sales reports to achieve fiscal year end sales goals•Responsible for opening procedures and closing duties•Resolve all transaction related issues while still providing great customer service•Lead staff to meet monthly sales goals •Accountable for managing and motivating a group of ten (10) core employees•In charge of creating and maintaining a detailed client book for the team•Responsible for inventory tracking and quarterly cycle counts•Develop nightly closing flash reports and communicated directly to district manager

•Onboarding, training, and development of stock associates by company standards.•Manage a team of fifty-one stock replenishment members.•Maintain stockroom merchandise according to company standard.•Monitor store performance data to ensure efficient sales floor replenishment and shipment processes.•Develop plans to improve stock associate performance.•Schedule stock associates according to business trends via PeopleSoft.•Analyze team performance, holding team members accountable, and giving appropriate and immediate feedback.•Communicate store opportunities with general manager, store managers, assistant managers, and overnight manager.

•Assist customers with any and all questions or concerns.•Handle sales transactions quickly and efficiently.•Facilitate customers with merchandise, product knowledge, selection, and styling.•Utilize procedures to effectively prevent loss.•Continuous knowledge of store LY and plan to meet hourly and daily goals in both sales and units.•Assist in closing registers and effectively following store-closing procedures.•Verify marketing walkthroughs and audit sales floor merchandise.

Secaucus, Nj

Oversee all aspects of Front Desk operations including: - Guest check-in & check-out and inquiries,- Coordinating seamless experience for guest with transportation, tours, and events- Housekeeping/maintenance timelines & expectations- Manage direct and third-party bookings using in-house hospitality software