• Managed all front-facing responsibilities to create an inviting atmosphere, fostering a positive experience for customers through proactive engagement and support. • Served as the primary liaison for customers, addressing inquiries and resolving concerns with a deep understanding of Lululemon's product line.

• Collaborated closely with the vendor management team to identify and address discrepancies in freight costs and rates, leveraging benchmark data to optimize tender bids.• Streamlined day-to-day business operations by meticulously preparing tender files, enhancing workflow efficiency by 30%.• Demonstrated proficiency in data consolidation and maintenance, establishing a robust filing system for streamlined back-tracking and referencing.

• Managed all front desk responsibilities to ensure a positive initial interaction, delivering exceptional customer service through warm greetings and effective communication.• Addressed all customer inquiries and concerns regarding studio class packages.• Training newly hired employees in alignment with company’s SOP, ensuring consistent adherence to high service standards.

• Conducted a comprehensive analysis of the entire company budget, completing the task punctually and within budget.• Maintained a consistent record of updating the company's invoices daily with 100% accuracy, resulting in zero audit observations.• Directed efforts to enhance operational efficiency by diligently following up on crucial action items to streamline processes.• Prepared meticulous supporting documents for financial statements, thereby contributing to the issuance of clean audit reports by both internal and external auditors.