Adrian Lee Email & Phone Number

Singapore

Joined NCS Global Expert Members (GEMs) as a Healthcare consultant, Enterprise Strategic Business Grou

Singapore, Singapore

As the Group Head of Customer Systems, Adrian is responsible for the IHH Group's pricing strategy and revenue management, customer experience and services, operations excellence and process improvement.

This role is responsible for the advocacy and management of customer experience across Parkway's customer value chain, including patients, physicians and business partners. The main portfolios under this group include product management, business planning and analytics, pricing strategy, B2B partner management and customer experience management. The key responsibilities are outlined below:- Responsible for identifying opportunities to enhance Parkway’s service experience offerings to physicians, patients and business partners. - Develop and manage a portfolio of initiatives, including programmes and system implementation to improve customer experience and engagement.- Lead the design and development of analytical projects designed to understand key business behaviors that drive customer acquisition, retention, and engagement.- Develop and manage overall pricing of Parkway's service and product offerings.- Drive the development and engagement of healthcare related B2B partners. - Responsible for managing Parkway's customer services team, including call centers and front office customer services staffs.

Singapore

Parkway Shenton is the leading primary healthcare provider in Singapore, with a network of over 1,000 clinics including panel general practitioner (GP) clinics and specialists, in-house clinics at corporate clients’ premises, Executive Health Screening as well as Accident and Emergency Departments/24-hour clinics. Through its chain of facilities that are conveniently located island-wide, Parkway Shenton provides a comprehensive range of healthcare services to patients of all ages. Parkway Shenton’s large pool of family physicians are well-qualified in family medicine and management of chronic diseases to provide cost-effective and patient-centric care. Parkway Shenton is part of Parkway Pantai, one of Asia’s largest integrated private healthcare groups with some of best known brands in private healthcare including Mount Elizabeth, Gleneagles, Parkway East, ParkwayHealth and Pantai. Parkway Pantai is part of IHH Healthcare, the world’s second largest healthcare group by market capitalisation, which operates more than 10,000 licensed beds across 50 hospitals in 10 countries worldwide.

Singapore

• Report directly to the Global President of RCI.• Establish and execute against Asia’s 5 year growth plans.• Deliver on the P&L targets in accordance to approved budget. • Realize the potential to grow sales and margin from new product offerings, new markets and customer segment; in particular the Leisure Real Estate and Vacation Rental business.• Lead the development and motivation of all employees and drive a high performance, value-based culture in the business.• Build strong relationships with the key business partners in the vacation ownership industry, the broader tourism-oriented industry and within any other industry segment suitable for Leisure Real Estate.• Drive Government relations with key government authorities, particularly in China, through organized seminars, educational trips and closed door round-table meetings.

• Full P&L responsibility for RCI Asia Pacific’s CORE member business.• Operational control of RCI sales centers, in Singapore, Australia, India and China.• Full management responsibility for RCI Asia Pacific’s Information Technology group. • Design sales center budgets and business plans and ensure effective implementation against approved company financial plans and budgets.• Develop and execute operations, sales and service strategies to maximize sales productivity and revenue on a constant basis• Establish and implement sales standards, processes, systems to ensure maximum productivity of sales center operations in order to maximize revenue and minimize cost of sale.• Develop and maintain value-based relationships with key business partners to deliver on joint revenue commitments.• Develop, monitor and improve the application of IT, technology systems and telephony infrastructure, including policies, procedures, operating structures, and process flow.• Drive seamless operations and work relationship with other business units and departments to deliver forecasted business results• Increase sales operation efficiency implementing best practices in the region as well as global initiatives aligned to the local business environment

• Manage a team of Partner Managers, responsible for key strategic partners including Intel, EMC, Microsoft, Oracle, RedHat, Novell, Altiris and SAP.• Developed a partner leveraged model which rapidly accelerate Dell’s ability to sell key enterprise solutions in Asia Pacific.• Geographical responsibilities include South Asia, ANZ, China/HK, Korea and India.• Develop and establish go to market strategy with key industry partners, including identifying value propositions, market opportunities, setting joint goals, resource investment plan and partner field engagement model. • Drive the execution of the go to market plan, including readiness plan, attainment of revenue targets, marketing and demand generation activities, and field sales engagement.• Support region/country GMs in resource investments, field sales readiness and partner sales engagement• Enhance Dell’s enterprise credibility through joint PR activities, and customer references.• Establish operational capability for solution sales to accelerate server and storage market penetration, growth and improve profitability in Asia Pacific.

Masters, Defence Technology

Singapore Armed Forces Sponsored Scholarship

Bachelor Of Engineering (Beng) Chemical, Chemical Engineering

Activities and Societies: Chairman, Student Travel Service (1990)