Adrian Lewis Email & Phone Number

Portland, Oregon Metropolitan Area

Bedminster, New Jersey

• Providing Support, Training and Consultation onsite at our Customer’s facility helping to ensure the proper utilization of the FastTrack Life Waiver of Premium and Long Term Disability Tools.• Developing & Maintaining Close Customer Relationship, Articulating Customer Needs and Maintaining Focus on the Desires, Objectives and Expectations of the Customers Project• Producing Internal (Carrier) and External (FastTrack) Performance Reports, Analyze Reporting and Identify Claims Adjudication Improvement Recommendations.• Developing and consulting on new features in FastTrack Tool• Manage Claim Intake and dedicated CAS team to support LTD claim intake and support for claim teams

I manage a team of Implementation Specialists, Electronic Enrollment Platform Specialists, and an 834 EDI Specialist who install new group policyholders who provide employee benefits for their employees, including dental, life and disability benefits.

Portland, Oregon Area

I manage a department consisting of three teams that process Life and Short Term Disability claims, Dental claims, and Short Term Medical benefits.

Portland, Oregon Area

Analyzed and determined appropriate client account service strategies for 35-44 national customers carrying $90-100 million in annual premiums; partner with account managers in other office locations to coordinate management tactics to maintain account business consistently. Rescued and retained $3+ million client; turned around customer expectations within 30 days by defining client issues, determining key personnel responsible for those areas, and developing step-by-step action plan that resolved prior service problems. Initiated tiered implementation strategy that prioritized services and products that enabled a 50,000+ life group with excess of $10M annual premium to be up and running with paper claim forms by effective date, with automated and electronic aspects installed quickly thereafter.

Cultivated collaborative, high-performance team environment as supervisor; managed two teams with up to 12 exempt and non-exempt personnel and provided leadership by example by mentoring, resolving conflicts, building consensus, conducting performance evaluations, generating disciplinary action plans, developing leadership, and recruiting talented professionals that completed work to meet regulatory and departmental requirements.

M.P.A., Public Administration

B.S., Political Science