Adrian Mason Email & Phone Number

Austin, Tx, Us

Austin, Texas, United States

Austin, Texas, United States

Austin, Tx

- Deploy MacBook laptops to the business via JAMF- Provide support for user hardware (Mac, Windows)- Deploy & troubleshoot various A/V & conference room equipment/platforms (LifeSize, BlueJeans, Zoom)- Deploy & troubleshoot telephony to the business (8x8, previously deployed Cisco telephony)- Provide support to remote users- Assisted with setting up Austin office (network and conference room equipment (2015))- Assisted with setup of level expansion in Austin office (2018)- Conference room fitout (Zoom integration and A/V equipment) for the Boston office (2019)

Austin, Tx

• Imaging PCs with Symantec GhostCast Server• Troubleshoot Dell/Lenovo equipment (Desktops, Laptops)• Provide support of remote end users around the world using Bomgar• Provide support in a Windows environment (Windows XP and Windows 7)• Troubleshoot applications (MS Office, Citrix, Cisco VPN, IE)• Delete/clean viruses from user PCs (MalwareBytes)• Working in a Windows Server 2003 & 2008 environment (create/unlock/disable/extend user accounts)• Create/troubleshoot MS Lync accounts• Troubleshoot Polycom video conferencing equipment

Austin, Tx

-Provide support for multiple customers worldwide using Cisco TelePresence and/or Tandberg video teleconferencing endpoints.-Manage incoming alarms that have detected a failure in the customers TelePresence system or infrastructure.-Resolve proactive alarms managed in Tier 1 -Engineering requiring quick technical expertise.-Manage incoming calls from multiple customer accounts for all TelePresence related questions.-Support customers during VIP meetings and provide updates and support to the customer throughout the life of the meeting.

Oklahoma City, Oklahoma Area

-Troubleshoot/configure OS, hardware, and software applications within a Windows environment (XP and Windows 7)-Repair/Replace/Deploy hardware (Dell laptops, desktops, and workstations) within the business-Deploy software applications using Altiris NS console-Troubleshoot, configure, and provide maintenance for Ricoh copiers and HP printers/plotters -Printer Administrator (create and monitor print queues within the Oklahoma City network)-Project Lead in organizing and preparing retired assets (PCs, laptops, monitors, peripherals) for Cascade disposition (July-September 2010)-Image PCs using Altiris DS console and deploy to the business-Created a Method of Procedure to upgrade IOS and ROMMON of Cisco Catalyst 4500 switches-Upgraded the IOS and ROMMON of Cisco Catalyst 4500 switches for each floor of the new Devon Tower

-Assisted in data migration project for 6 months (backup, reimage, and triage of 1500 users in main corporate offices and field sites)-Desktop Support Analyst for main corporate offices after migration project

-Ghost imaging of desktop PCs-Configuring IP addresses for wireless access points-Run weekly backup of servers-Change tapes in data storage towers-Crimping CAT5 cable-Installing firewalls and switches