Achievement: Certified WSET Level 2 Award in Wine & Spirit- Managed on-ground operations for Travel Retail at Duty Duty-Free- Managed a team of 25 highly skilled brand associates through team building and daily engagement - Ideated and executed product portfolio into a quick guide, resulting in improved product knowledge and smooth onboarding for new joinees- Planed, Analysed and Tracked Sales Metrics for the complete portfolio- Competitor analysis and subsequent promotional strategy- Liaised with key stakeholder to manage an array of product portfolio on display- Sales analysis and sale target planning for the complete portfolio- Workforce management which includes, scheduling roaster, attendance and leaves management, grievance and feedbacks- Onboarding, process improvement & training

Core Team Member: - Head of Booking and Partnership Operations handling businesses across 5 countries with expertise in SE Asia- Ithaka secured 2 Angel Investments of $325k and 1 major financial backing by Thomas Cook during this timePartnership & Operations:- Set up the entire booking workflow from customer engagement to sales Analysis- Set up communication process for the booking- Worked with cross-functional teams to resolve high-pressure customer grievances- Vendor management including Quality Assurance and Competitive Pricing from key stakeholders- Negotiated contracts resulted in closing highly profitable deals- Conceptualized and designed a infrastructure for sales and customer bookings which resulted in reducing 70% of the workload and saved development costBusiness Development:- Established a strong relationship with key tourism industry players worldwide- Set up on ground operations for traveller experiences in 5 South East Asian Tourist DestinationsTeam Management and Recruitment- Managed and mentored a team of highly skilled partnership associates locally and internationally- Conducted various rounds of interviews for roles in the company to check culture fit

- International Bookings & Reservations- Investigating Customer Grievance and Customer Retention- Liaising daily with major tourism partners internationally- Expertise in South East Asia

- Identified new business opportunity through market analysis, cold calling & emails- Conducted client presentations in the high-level board meeting and opportunity discussions- Achieved sales target with direct impact on Company Revenue- Spearheaded meetings with clients weekly to streamline their work processes which improved after-sales service- Tracked monthly payments & financial transactions

- Delivered exemplary customer support to customers in Australia- Successfully managed a wide range of inquiries and problems relating to service and devices- Upselling and Customer Retention - Prepared daily reports for management to track performance on multiple parameters which resulted in improving & streamlining the processes- Coached and conducted audit checks on team performance