Key focus is to develop and build long-term professional customer relationships, solving Facilities Managers challenges. I achieve this by proudly representing and raising our company profile whilst being supported by our Technology and “Best in the Business” Engineers, I ensure we deliver impeccable Facilities Maintenance Services for our Clients in both Commercial and Industrial Sectors. Offering Maintenance Services including Commercial Heating Systems, HVAC repair and servicing, Heating Maintenance, to name but a few.

Commercially minded and pragmatic with solid experience in project and contract management fields. Consistently successful in developing and growing long term business relationships Demonstrably adaptable to both SME and large company environments Self motivated to achieve stretching business targets Equally at home as a member or leader of a team. Skills and expertise Customer acquisition, relationship management and retention Planned maintenance scheduling using the SFG20 guidelinesIntegrating and working with client facilities management teamsProject planning and delivery Supply chain and contract management Practical understanding of building service industryMechanical installation project management Building compliance, for example fire, water hygiene, air conditioning, emergency lighting, F-GasLeadership and motivation in both work and non-work situations Health & Safety, risk assessment, goal setting, tool box talks and method statementsBuilding management systems including Trend, Tridium and CylonGood knowledge of Excel, Access, Project, Word, Autocad and other industry related softwareGood knowledge although no formal qualifications in domestic and commercial electrical installations Full, clean UK driving licence .

An operational role encompassing sales and subsequent installations in domestic and commercial premises.Sales-related responsibilities included lead generation and follow-up, cold calling, promotions, events and feasibility study.My technical remit covered biomass, heat pumps, plant room and cabin solutions, district heating and heat main solutions, radiator and underfloor heating, solar thermal, solar PV, PAS 2030, MCS, Green Deal, Gas Safe, gas boilers, PVT and HETAS.

Founded and ran Premier Heating & Plumbing, initially as a sole trader before converting to limited company status. We specialised in plumbing, heating and gas trade work.Steered the company through both growth and economic down-turn phases.Led and controlled all aspects of the business including planning, marketing, sales, estimating, project planning and design, supply chain management, operational management, compliance, book-keeping, invoicing, VAT and PAYE.Won industry and supplier accreditations for quality and reliabilityManaged a small team of employees, which entailed goal setting, training, personal development and performance appraisal.

Started as a working supervisor before being fast-tracked through junior and middle management ranks to National Project Manager. This role was split approximately 50/50 between project management and contract management and centred mainly but not exclusively upon mechanical engineering services. Was highly instrumental in facilitating ISO 9001 accreditation plus a number of business improvement initiatives aligned to EFQM and Unit Excellence.Liaised closely with senior external stakeholders at the Post Office, Parcel Force, Royal Mail, TV Licensing and other clients; also with architects, project managers and property holding groupsDelivered projects and contracts through a UK-wide team of regional maintenance managers and engineers.Achieved continuous growth by negotiating and winning contracts internal and external to the Post Office; for example with banks, building societies, local authorities and other businesses. Carried out estimating, design and tendering up to a value of £1.5 million.Conducted on-site risk assessments as part of a wider Health & Safety remit.Accountable for the effective day-to-day management of contracts exceeding £6 million p.a. in total.Responsible for forecasting, budgeting and revenue/expense management.Coordinated a core employee team plus agency workers and external suppliers.People responsibilities included objective setting, training and development, performance review, and staff induction.

Responsible for a small team of engineers, Identifying risk for the prevention of legionella , prepare schemes for preventing and controlling risk, managing schemes and checking work, preventative and corrective FM maintenance and asset management.

Mainly steam, compressed air and vacuum pipe work, installing steam boilers for the clothing industry.