Adrian Mata Email & Phone Number

Costa Rica

Heredia, Costa Rica

• Served as the dedicated operational point of contact for one of the company’s key accounts in the Aerospace and Defense business unit, maintaining executive relationships with key customer contacts and influencing.
• Took ownership of closing opportunities and service delivery, enabling sales executives to remain focused on uncovering new business opportunities. This resulted in account managers meeting and exceeding annual quotas.
• Elaborated and… Show more
• Elaborated and executed an Operational Account Plan which resulted in an enhanced alignment of the company’s resources with the customer goals
• Created and oversaw non-standard processes across Operations, Manufacturing, and Services, enabling the company to win a $20M+ deal and attain revenue goals
• Acted as the liaison between Sales and functional teams across the globe such as Deal Desk, Manufacturing Planning, Services, Finance, and Procurement, providing relevant information to the parties involved to ensure.

Costa Rica

• Oversaw a pipeline of business opportunities for a portfolio of accounts within the company CRM (Salesforce), regularly updating the opportunities with accurate data
• Engaged with end customers and integration partners on a regular basis to discuss forecast, handle escalations, and keep them informed on ongoing projects/efforts
• Conducted quarterly business reviews with customers to identify and address potential growth/expansion opportunities, success stories, and areas… Show more
• Conducted quarterly business reviews with customers to identify and address potential growth/expansion opportunities, success stories, and areas of improvement
• Processed and approved transactions such as quotes, purchase orders, and RMAs
• Served as a general problem-solver and oversaw business processes for a portfolio of accounts mainly in the automotive, telecommunications, and energy industries Show less

Costa Rica

• Provided pre-sales assistance for new and existing customers (inbound/outbound)
• Reached out to and qualified marketing leads as part of prospecting campaigns
• Managed a pipeline of leads converting these into Quotes, Opportunities and Contacts for the Inside Sales Team

Costa Rica

• Technical support of NI Test and Measurement solutions (Hardware and Software)
• Collaborated with internal resources to find solutions for customer technical issues
• Provided knowledge-based assistance and troubleshooting steps to customers

San José, Costa Rica

• Provided customer support for a telecom client
• Assisted customers with billing issues, service renewals, and contract updates