A resourceful, innovative, and self-motivated professional with over thirty years of IT exposure. Experienced with technical support and operations as well as customer care services in a fast paced environment. Possesses excellent communication skills, strong attention to detail, and ability to adapt quickly to challenges while keeping focus on the highest level of quality standards- Tracking turnover and separation projections- Contract and vendor negotiations- Budget projection and adherence- Enterprise SOX Compliance- Creating documentation to improve troubleshooting performance- Laisse with teams and executives to achieve results- Improve client relations through understanding and empathy- Hardware distribution planning and tracking- IOT experience with Arduino, Raspberry Pi, Smarthings, Domoticz, Home Assistant- 3D printing experience with FDM and Resin- Networking with managed devices and firewalls- Storage systems including DAS, NAS, Unraid- Video Security through POE camerasI strongly believe in supporting those who support our clientele and stakeholders.
Listed skills include Customer Service, Team Building, Microsoft Office, Time Management, and 29 others.