Adrian Mcintosh Email & Phone Number

Livingston, Nj

Responsible for supporting corporate office network, server, desktop, laptop, and voice systems; Supporting the WAN connecting 2 corporate offices in Livingston, NJ, and Port Jefferson, NY, and supporting the WAN connecting retail restaurants nationwide.Drafted change management policies to streamline introductions of new software and systems.Wrote and updated technical documentation covering system components.Spearheaded cost-saving efforts, transitioning to cloud-based systems and virtualization.Created and maintained policy documentation on troubleshooting systems, detailing best practices and inherent goals.Responded to incidents quickly, troubleshot problems, and corrected faults.Managed systems infrastructure, overseeing logistical movement to maintain smooth operations and prevent equipment and skill deficits.Administered system controls, databases, and networks.Analyzed network security and current infrastructure to assess improvement areas and develop solutions.Designed company-wide backup and data retention policies, monitoring ongoing efforts to prevent data loss.Managed over 400 mobile devices, 200 network devices, and 800 computers.

New York, Ny

Implement network and infrastructure-related projects for our clientsMigration of Exchange email systemTroubleshoot and resolve computer and network-related problems Perform analysis of IT needs at customer locationsIdentify technology solutions based on analysis of customers' needs Solid and consistent communication with customers Documenting work performed and other technical information for our clientsInstall and monitor NAS servers for all Clients, Disaster Recovery planning.Performs hardware, software, and network upgrades for Clients on MS Windows Server Enterprise and SBS Edition-based networkResponsible for implementing and maintaining system security and configurations of multiple company servers while providing IT support, including planning, software, and hardware configuration to end-usersImplement and Manage Exchange Servers and Google Workspace for companiesConfigured and maintained Dell and HP Servers, Sonicwall, Fortinet, Cisco Routers, and Cisco Switches.Created VPN infrastructure and allowed for secure remote connections

Set up and troubleshoot lotus notes email client.Set up network account for users with specified permissionsRe-Image, backup, and troubleshoot user’s pc and laptops.Install and configure various models of Blackberry handheldConfiguration of VPN, and wireless connectionConfigure various brands of network and personal printers such as Lexmark and HP.

Provide computer support for Clients in the office and field.Train Nurses on Dept. of Health Application.Train in Outlook and GroupWise email programsRe-image Nurse’s computer and Troubleshoot Lexmark all in one printersReset user passwords in AD and create user accountsInstall antivirus software and remove spyware, ads etc.Use of the Track-it helpdesk softwareProvide helpdesk support for offices and schools