Adrian Mihaila Email & Phone Number

• Organize and coordinate shop team activity.• Maximize sales through effective sales floor management.• Dealing with sales, as and when required.• Ensure supply chain management, responsible for stock inventory.• Ensure efficient use of all resources in order to increase shop profitability.• Sales reports, market reports, activity reports.• Develop and manage the performance of the store team to achieve its full potential whilst following Lee Copper’s policies and procedures.• Analyze team member’s performance (quantitative and qualitative) in order to offer best service quality to clients; propose new solutions to improve performance.• Organizing interviewees for potential staff as well as providing or organizing training and development.• Analyzing and interpreting fashion trends to facilitate new collection planning.• Maintaining awareness of market trends in the retail industry, understanding forthcoming.• Ensuring standards for quality, customer service health and safety.• Responding to customer complaints and comments.

• Installing and configuring computer hardware operating systems and applications;• monitoring and maintaining computer systems and networks;• Talking staff/clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;• Troubleshooting system and network problems and diagnosing and solving hardware/software faults;• Replacing parts as required;• Providing support, including procedural documentation and relevant reports;• Following diagrams and written instructions to repair a fault or set up a system;• Supporting the roll-out of new applications• Prioritising and managing many open cases at one time;• Rapidly establishing a good working relationship with customers and other professionals, e.g., software developers;• Testing and evaluating new technology;• Conducting electrical safety checks on computer equipment.

Bucarest, Rumania

• Coordination all activities in the store.• Makes all necessary settings on PC, Phones or any other devices in order to maximize the utilization data or voice services.• Establishes and improves customer relations; identifies customers’ needs and proposes the best solutions; optimizes customers' account and proactive cross-sell and up-sell.• Proactive attitude to look for clients and use all the necessary tools to achieve results (outbound calls).• Offers support to the other members of the shop team.• Ensures advanced management of merchandises stock (which is responsible of) & participates to merchandise inventory.• Performs cash activity for products and services.• Fulfill other tasks assigned by the management company.

Bucarest, Rumania

• Makes all necessary settings on PC, Phones or any other devices in order to maximize the utilization data or voice services.• Establishes and improves customer relations; identifies customers’ needs and proposes the best solutions; optimizes customers' account and proactive cross-sell and up-sell.• Proactive attitude to look for clients and use all the necessary tools to achieve results (outbound calls).• Performs cash activity for products and services.• Fulfill other tasks assigned by the management company.

Master'S Degree, Tourism Business Management

Licentiate Degree, Tourism And Commerce Management, A