Adrian Kai Wen Mok Email & Phone Number

Singapore

• Provide 2nd level support in maintaining and supporting Manufacturing Execution System• Contribute as part of operation team to identify areas of improvement to reduce escalation and improve systems availability and maintainability• Develop/deploy auto-recovery and Monitoring (Splunk, Elastic Search) solution• Ensure high system/application availability to customers by taking proactive system maintenance and monitoring activities, as well as quick response to resolve system issues. • Work closely with customers to understand their needs and make suggestions to resolve production and process issues.• Collaborate with worldwide operation support team in discussing, sharing and solving operational issues• Work closely with release team in performing and ensuring high quality releases of MES systems• Work with third party vendor in troubleshooting and solving third party systems related issues• Track and report indices, metrics and data to ensure systems are performing in its optimal state, highlight abnormalities or make recommendations to improve situation• Provide technical support to customers as needed for problem identification and resolution• Participate and drive postmortems for major incidents to ensure root cause identified and corrective, preventive action items are in place and implemented

Singapore

• Provided support on Real Estate Management System for JTC Corporation (client)• Provided troubleshooting and root cause analysis of production related incidents in accordance to • the Service Level Agreements• Provided workarounds for incidents that cannot be immediately resolved so that users can continue with their business as usual• Provided permanent fixes to defects that are identified in the system/application• Provided and maintain Application Availability ensuring that the application is active and operating as defined in the Service Level Agreements• Facilitated outage investigation/restoration of service to Production Environment.• Worked with third party vendors to resolve and/or implement patches for the resolution of defects related to third party software• Participated in Production Operations Support including Application Monitoring, Maintenance and Restoration activities• Establish and practice business continuity and disaster recovery procedures to ensure recovery capability

Malacca, Malaysia

• Provided 2nd level and 3rd level global support in maintaining and troubleshooting middleware application services in the pro-Factory Integration area• Provided guidance to 2nd level operational team in terms of operational tasks such as maintenance activity, rollout activity as well as providing troubleshooting guideline in handling incidents• Designed, developed and improved existing application solution according to SDLC practice• Collaborated with development team to ensure quality and stability of new releases in compliance with application release management practices• Provide user training, consultation and recommendation in the areas of both development and operation of the provided application services• Produced documentation including but not limited to software design and architecture documents, software use cases and feature documents, software test documents and training materials• Worked in team and individual projects in delivering solutions in the data collection and analysis area for troubleshooting and reporting purposes