Adrian Kai Wen Mok Email & Phone Number

Singapore

• Provide 2nd level support in maintaining and supporting Manufacturing Execution System
• Contribute as part of operation team to identify areas of improvement to reduce escalation and improve systems availability and maintainability
• Develop/deploy auto-recovery and Monitoring (Splunk, Elastic Search) solution
• Ensure high system/application availability to customers by taking proactive system maintenance and monitoring activities, as well as quick response to resolve system issues.
• Work closely with customers to understand their needs and make suggestions to resolve production and process issues.
• Collaborate with worldwide operation support team in discussing, sharing and solving operational issues

Singapore

• Provided support on Real Estate Management System for JTC Corporation (client)
• Provided troubleshooting and root cause analysis of production related incidents in accordance to
• the Service Level Agreements
• Provided workarounds for incidents that cannot be immediately resolved so that users can continue with their business as usual
• Provided permanent fixes to defects that are identified in the system/application
• Provided and maintain Application Availability ensuring that the application is active and operating as defined in the Service Level Agreements

Malacca, Malaysia

• Provided 2nd level and 3rd level global support in maintaining and troubleshooting middleware application services in the pro-Factory Integration area
• Provided guidance to 2nd level operational team in terms of operational tasks such as maintenance activity, rollout activity as well as providing troubleshooting guideline in handling incidents
• Designed, developed and improved existing application solution according to SDLC practice
• Collaborated with development team to ensure quality and stability of new releases in compliance with application release management practices
• Provide user training, consultation and recommendation in the areas of both development and operation of the provided application services
• Produced documentation including but not limited to software design and architecture documents, software use cases and feature documents, software test documents and training materials