It Product Delivery Operations Analyst
CurrentThe End-User Computing Support Analyst is accountable for the day-to-day delivery of technology support services in the production test and production environments, for a specific subset of end-user computing technologies within the broad End-User Computing Technology Domain, all of which evolve in a 24/7 support environment. The position actively participates in the troubleshooting of end-user computing incidents and may apply minor device, software or platform configuration changes as workarounds following established frameworks to quickly recover the affected end-user computing while working closely with End-User Computing Senior Analyst & Principal Analyst on root cause analysis providing them recommendations on support improvements. The incumbent plays a role in the process of end-user computing technology monitoring through the review of event trends, the determination of correlations with the technology environment, usage, etc., and the remediation of problems and issues. The position provides operational expertise on preventive maintenance activities (e.g. patches; firmware; hotfixes; etc.), and vulnerability management responsibilities relating to the standard configuration for end-user computing.