I am an IT Product Delivery Operations Analyst at Chambre des communes du Canada, where I provide end-user computing support to Members of Parliament, House Officers, and House Administration Executives. With over five years of experience in IT support, I am passionate about ensuring the optimal functionality and security of end-user computing technologies, such as workstations, software platforms, and local networks, in a 24/7 support environment.My role involves troubleshooting end-user computing incidents, applying minor device, software, or platform configuration changes as workarounds, and working closely with senior and principal analysts on root cause analysis. I also provide orientation and guidance to users on how to operate new software and computer equipment, and participate in outreach activities to promote new technologies. I leverage my skills in hardware, help desk support, and social networking, which I have acquired and developed through my previous experiences as an Information Technology Analyst at Acuity Brands and a Client Services Ambassador at House of Commons of Canada. I value collaboration, innovation, and client satisfaction, and I strive to bring diverse perspectives and experiences to the team.
Listed skills include Information Technology, Social Media, Video Production, Help Desk Support, and 38 others.