Adrian Nieves Email & Phone Number

Deltona, FL, US

Melbourne, Florida, United States

Central Florida

• Inventory Team - Site surveys and discoveries of the client equipment in preparation for thedeployment of Epic Systems Corp software. Data collection and data entry of HP PCs, Fujitsudocument scanners, patient tracker.
• On-site testing Team - Responsible for testing Epic Systems’ attached equipment andperipherals in different medical settings. Mapping and configuring printers for Windows andEpic Software environments.
• Queue Manager - Responsible for maintaining and organizing Microsoft Teams threads andService Now issues reporting queues. Maintaining inter-team communication to monitor andresolve trouble tickets and technical issues.
• Issue Triage – Evaluating and confirming reported issues and data provided by multiple ITteams to organize and implement appropriate troubleshooting steps. Following escalation protocols to create work orders assigned.
• Remote Testing - Organize, schedule, and execute Epic Systems workstation configurationsusing Microsoft Teams and System Center Configuration Manager.

Casselberry, Florida

• Perform onsite diagnostics and troubleshooting of multiple brands of Laser/Inkjet Printers,Document scanners, Projectors, and Receipt printers.
• Responsible for the deployment of Hewlett Packard, Lexmark, Canon, Epson, and Brotherprinters (wide-format, documents, direct to garment, inkjets, receipts).
• Responsible for maintaining and organizing parts inventory and warehouse activities. Activeinvolvement with over 500 clients such as NASA, Military bases, Medical and Educationalinstitutions, and their specific.
• Vendor and distributor liaison for service parts and equipment.

Orlando, Florida Area

• Perform troubleshooting, repair, and maintenance service for multiple brands of printers,desktop computers, and laptops.
• Deployment and refresh of PCs and VoIP phones for Call Centers. Decommissioning of retiredIT equipment.
• Responsible for Windows imaging and re-imaging laptops for new hire employees.

Greater Milwaukee Area

• Responsible for on-site deployment of HP, Lexmark, Canon, and Brother laser printers.
• Provide onsite diagnostics service and repair of equipment.
• Refurbish, recycle and refill laser printer toner cartridges.

Milwaukee, Wisconsin, United States

• Maintained inventory of all products being shipped/received.
• Operated delivery and packaging machines for the production department.
• Forklift Operator for the shipping and receiving department.

Milwaukee, Wisconsin, United States

Warehouse materials handler: Maintain production line supplied with necessary raw materialsMachine Operator: Responsible for running a Plastic Mold Injection Machine and otherproduction equipment.

Orlando, Florida, United States

• Installed cabling and equipment for wired/wireless networks, structured wiring, securitysurveillance, and Home Automation systems.
• Assisted in the design of surveillance systems.
• Collaborated with contractors to obtain appropriate services and equipment.
• Meet with clients to troubleshoot and service installed systems.
• Refurbish/Repair/Recycle Printers and Computers for resale.