Adrianna E. Email & Phone Number

Adrianna E. is a Human Resources| Training at Charter Communications.

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  Call Center Team Lead

  Charter Communications

  Apr 2016 - Present - San Diego, California, United States

  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service• Assist with escalated phone calls and assist fellow co -workers with service orders and trouble shooting• I was in the mentor program for new employees training them to take Calls efficiently• Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot• Asked open-ended questions to assess customer needs• Answered an average of 20-50 calls per day by addressing customer inquiries, solving problems and providing new product information• Developed reputation as an efficient service provider with high levels of accuracy• Investigated and resolved customer inquiries and complaints in a timely and empathetic manner• Responded to customer requests for products, services and company information.• Motivated employees to increase productivity and maximize service quality with hands-on leadership style.• Responded to team support questions quickly to maintain call center efficiency.

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  University Of Phoenix

  3.78