Satisfied client and business needs by helping the attorneys and paralegal create, send and file accurate, professional documents and correspondence (paper and digital). Answered and responded to phone calls, mailed monthly billing statements to clients, sent documents to the state, updated internal systems and scheduled client meetings. Filed final documents in the vault for future client reference.

Balanced duties and time effectively, whether taking incoming calls, customer payments or vendor deliveries. I strived to satisfy daily, weekly and monthly requirements, by sending invoices to customers, time tracking for employees, processing customer payments, and running and filing reports. Input and updated client and employee data via Sage, to ensure we had the correct data – addresses, phone numbers and emails for billing and correspondence. Accepted parts orders and ensured mechanics were informed when waiting on a part. Processed and filed documents and statements to keep them organized for future reference. Edited and created procedures, so when I left, the new admin would be able to start off with clear, concise processes.

A la Carte Host and ServerProvided friendly, high-quality service, timely preparation, and setup before events, then cleanup and preparation for the next event, to ensure customer and business satisfaction.

• Supported project goals to improve and/or build new applications by meeting with the project team (business, developers, and product owners), and accurately documenting IT and business needs and posting online.• Streamlined corporate processes by creating and enhancing Workday integrations.• Analyzed business requirements and software specifications to create test plans/test cases, then executed tests that ensured quality results and successful implementations, to meet internal and external user needs.• Built and enhanced billing and contractual capabilities online, to improve business processes and efficiencies over time, reducing duplicate data entry and the number of staff to input data, and increasing data accuracy.• Altered business processes and workflows to improve customer and user experience (the number of clicks matters).• Proficient use of Test Director and TFS tools to document, link, and manage tests and project tracking.• Documented processes and training materials to help ensure clear communication to users. Provided employee training to communicate new or altered user processes.