Adrianne Steinhoff Email & Phone Number

Moorpark, California

Simi Valley, California

Managing a team of 10-20 customer service associates who handle inbound calls/take escalated callsEnsure complete and efficient policy changes, servicing, etc.Ensures adherence to daily schedule, procedures, productivity, QA guidelines using the system NICEMonitor calls to improve quality, minimize errors and track performanceAble to multi-task to ensure.

Manage a team of 10-20 customer service associates who handle inbound calls/take escalated callsEnsure complete and efficient policy changes, servicing, etc.Ensure adherence to daily schedule, procedures, productivity, QA guidelines using the system NICEMonitor calls to improve quality, minimize errors and track performanceAble to multi-task to ensure.

Supervising the Best Buy account by acting as a logistics coordinator from receipt of initial purchase orders via EDI, through shipping to customer. Manage the Daily Fill Rate Report for programmatic customers through Excel. This is done on a daily basis and must be kept at 90% or above.Manage Backlog report for programmatic customers by working closely.

Supervising the Best Buy account by acting as a logistics coordinator from receipt of initial purchase orders via EDI, through shipping to customer. Manage the Daily Fill Rate Report for programmatic customers through Excel. This is done on a daily basis and must be kept at 90% or above.Manage Backlog report for programmatic customers by working closely.

Education record

Business

Business