•Supervise 10 Program Advisers who are responsible for the daily operation of the Resource Center and the programming content creation for Resident Advisors•Plan and implement a three-week staff training for Program Advisers with the Student Learning Initiatives Coordinator •Coordinate Resource Center scheduling and facilitate weekly staff meetings•Implement the recruitment and hiring process to hire 10 Program Advisers •Create and improve programs related to specific issues or populations, such as multiculturalism, safety & security, and professional growth•Organize, manage, and implement the Brick Wall event for the JMU community, which is a visual representation of how alcohol and other substances affect the community •Organize, manage, and implement The Clothesline Project campus-wide event, including the coordination, training, and scheduling of 30 volunteers•Co-teach PSYC 100: Interpersonal Skills for Resident Advisors, a one credit course for 13 Resident Advisors •Teach topics on time management, social justice, values, and leadership

•Developed and implemented staff training and onboarding presentations for 150 Resident Advisors •Created staff training and development materials, including workshops and programs with an emphasis on diversity, inclusion, and communication•Designed the summer Residence Life Student Staff Newsletter for 150 Resident Advisors •Served on departmental committees to create intergroup dialogues for UMass Lowell faculty and staff on topics such as race and gender

•Conducted administrative case reviews with students alleged to have violated university policy •Organized over 50 case files for Accountability Board Members assigned to adjudicate Accountability Board Case Reviews •Oversaw 12 Accountability Board Case Reviews and Appeal Reviews •Recruited, trained and supervised two undergraduate student staff who conduct administrative case reviews •Coordinated and facilitated bi-weekly 1:1s and team meetings with student staff •Recruited and trained 15 Accountability Board Members in best practices for adjudicating Accountability Board Case Reviews •Facilitated Values In Action, a program for sanctioned students that explores ethical decision making, goal setting, and their personal values.

• Fulfill job responsibilities of Desk Attendant position• Supervise Desk Attendants to ensure quality of services and implementation of policies• Complete performance evaluations for all Desk Attendants • Create presentations and facilitate training for Desk Attendants • Create workshops for Desk Attendants for professional development sessions monthly

•Responsible for the day-to-day supervision of Resident Advisor and Desk Clerk staff. •Be on-call for an assigned area for 2 weeks per semester, keeping Leadership Team aware of on-going issues in the assigned area •Coordinate front desk scheduling, including Desk Clerk shifts, Resident Advisor shifts, lunch desk, plan B shifts, and main office delivery/pick up•Assist with Programming Purchases including Payment Request Documents and Pro Card Use

•Promoted student citizenship by enforcing and explaining the importance of Residential Life and University policies to students•Created an inclusive environment for 46 residents by developing interactive programs and addressing •Was a point of contact for 600+ residents as well as Residence Life staff•Counseled residents on roommate conflicts, health issues, and educational needs

•Seasonal work creating an inclusive environment for 22 residents by creating opportunities for personal growth through fellowship •Facilitated an interactive, thought-provoking seminar for 19 scholars covering topics of diversity, college success, homesickness, and political issues•Sponsored volleyball club that encourages scholar wellness•Served as a point of contact for 360 scholars, and 40 staff members