Built integrations in Salesforce by using named credentials to secure and simplify authenticated API callouts into Marketing Cloud. Streamlined apex to set up a callout to the designated endpoints. Use GitHub to create branches, manage source code, and deploy applications. Collaborate with QA and development teams to ensure code quality and coordinate code releases. Activate and deployed Marketing Cloud Engagement campaigns to communicate with customers, evaluate contacts and determined when to move them to the next activity. Create monthly Journey Reports to track the effectiveness of a campaign. Configured reports to run manually and automatically on a schedule.

Develop and deploy SQL scripts to automate routine tasks, such as data migrations, updates, and monitoring which improved efficiency and reduced manual intervention.Integrated large volumes of structured and unstructured data from multiple sources.Optimized cloud-based data environments to ensure the availability, security, and performance of critical data assets.Setup, configure, and maintain cloud data environments, including AWS and Salesforce CRM to ensure reliable and scalable data storage and processing.Manage user roles and permissions within cloud environments to ensure appropriate access levels are maintained while minimizing the risk of unauthorized access.

Implemented Compliance Automation Software to convert a manual compliance program using an API centric approach. Write Apex classes to send and generate HTTP responses. Develop Lightning Web Components or Triggers to call the class. Perform data validation in JavaScript and also on the server. Set up a full lifecycle implementation of a Salesforce instance with Experience Cloud. Design, optimize and manage the customer portal for external users to create proposals and track the approval process. Create out-of-the-box Salesforce solutions including objects, automation with flows, batch jobs, approval processes, and custom metadata types. Design and develop comprehensive reports and dashboards to provide business insights and decision-making tools. Configure security settings, including permissions, roles, groups, sharing rules, and queues, while adhering to Salesforce best practices.

Provided support for a public health company to manage a Vaccine Management System in a Salesforce Lightning Environment. Brought automation to processes that were manually updated every week. Ran SOQL queries in Workbench to read information in the org. Prepared .csv files and used Data Loader to create, update and delete records. Created change sets to migrate data between orgs.Implement comprehensive security configurations by setting up permissions, roles, groups, sharing rules, and queues to ensure data integrity, control access, and optimize organizational security.Proven track record of troubleshooting and testing to maintain high-quality performance across production and non-production environments. Conduct sanity testing to ensure configurations and implementations meet functional and business requirements.

Configure and optimize Salesforce solutions to meet business needs. Adept at translating customer requirements into technical solutions, creating dashboards, reports, and Lightning components to ensure best practices in security and architecture.Customize Salesforce applications in Apex, Visualforce, Process Automation, and custom trigger development. Configure, code, tests, and debug lightning components to enhance existing applications. Integrated Salesforce with external applications using SOAP and REST API’s. Deploy code from developer orgs to production and address issues related to functionality, integration, merging, andvalidating new and existing code changes.

Maintained enterprise applications by writing stable, reusable, and scalable code written in C#, VB, jQuery, JavaScript, VBScript, Html and CSS to increase functionality. Developed WCF Services to connect web applications to a SQL Server database. Optimized T-SQL queries and stored procedures to enhance existing applications and improve productivityReviewed business requirements and functional specifications to test applications. Wrote test cases in MS Test Manager to ensure applications met requirements. Developed test plans and executed manual test scripts to map test cases to business requirementsResearched and created Release Documents and Published Documents to explain modifications according to software specifications throughout the production life cycle. Managed application source code using Team Foundation Server (TFS)

Attended a computer programming boot camp to learn web development using Microsoft .Net Technologies

Performed a variety of administrative functions at CGG including scheduling appointments in MS Outlook and managed the calendar. Interacted with multiple departments to provide high level support by handling information request. Managed multiple projects simultaneously in a timely manner. Process, manage, and administer security badgesProcess incoming visitors and guest at Chevron by issuing visitor badges. Add and remove security access levels to the facility. Answer incoming calls and route to the appropriate department. Provide administrative support to Chevron Executives. Submit electronic incident reports using Synergy ticketing application

Call Center Rep from my home office for multiple companies including West Telemarketing, Alpine Access, and the Home Shopping Network. Processed incoming calls to place orders for customers. Escalated customers to the proper department to resolve issues.

Installed and configured various Windows platforms, routers, and switches. Administered user accounts and application servers. Analyzed the network for performance and security issues. Provided support for Unix and Windows based applications and databases.Diagnosed and troubleshoot connectivity issues on a local area network. Administered backup systems and implemented disaster recovery plans. Managed all hardware and software related issues