I lead a team responsible for managing the seamless transfer of funds from the US to over 60 countries worldwide, including Brazil. My role involves ensuring compliance with audit and regulatory standards from Central Banks (BACEN) and regulators (FinCEN, OFAC, IRS) through precise operation management, risk mitigation, and detailed reporting. I oversee projects that implement simplified (SDD) and enhanced due diligence (EDD) processes for onboarding remittance customers across multiple channels, ensuring alignment with organizational AML-CTF and fraud-prevention policies. I am dedicated to developing and managing our internal KYC (Know Your Client) program, leading projects to ensure all operational processes and team activities meet Service Level Agreements (SLAs) and achieve optimal performance as measured by key performance indicators (KPIs). Additionally, I play a key role in preparing for and participating in internal and external audits with regulators. My project management approach focuses on enhancing operational efficiency, accuracy, and client satisfaction within the dynamic field of remittance operations.

Responsible for providing full leadership and direction to a team of employees to provide an accurate Onboarding through Anti-Money Laundering (AML) monitoring, Fraud-Prevention, governance, oversight and regulatory reporting services. Ensure the development and management of a dedicated internal KYC (Know Your Client) program to company's Global Account (Digital Account in USD for the United States and Brazilian residents)

Monitor and analyze international transactions (remittance) for potential fraudulent activity, Investigate and resolve reported fraud cases, ensuring timely and accurate documentation, Use KYC Tools, Feed Machine Learning Tools, Develop and implement fraud prevention strategies and procedures, Collaborate with the customer service and operations teams to address and mitigate fraud risks, Conduct regular fraud risk assessments and provide recommendations for improvement, Prepare and present detailed reports on fraud trends and prevention measures, Stay updated on the latest fraud techniques and industry best practices and Assist in training and educating team members on fraud prevention and detection.