With over 6 years of solid experience as an IT Support Analyst in multinational environments, I have forged a professional journey marked by significant achievements. I commenced my career as an IT apprentice at Yamaha Motor do Brasil, where my exceptional performance led to a swift transition to the role of Technical Support Analyst.Throughout the years, I have gained noteworthy expertise in the industry, playing a pivotal role in global IT teams. Currently, I am in my second role as a Bilingual Support Analyst, collaborating effectively with IT professionals worldwide. This experience has provided me with the opportunity to enhance my technical skills and develop a comprehensive understanding of the complexities associated with managing support on an international scale.I hold a degree in Analysis and Systems Development from the Universidade Presbiteriana Mackenzie, where I not only acquired robust knowledge in various technologies but also applied this knowledge in a variety of development projects. My academic background, combined with my professional experience, has shaped me into a committed and proactive IT professional capable of tackling complex challenges and finding innovative solutions.I am enthusiastic about the opportunity to contribute to dynamic and challenging environments, applying my experience and skills to drive operational success and achieve strategic goals.