• Targeted testing and direct support to the development team.• Use of JIRA database software to document, locate and update bug status reports• Logging of crash dump files and assert reports to aid the fixing process of bugs.• Reproduction of troublesome bugs to relevant staff to aid the progress of fixes

Resided in the USA to be with my wife as she finished her work contract. I worked as a freelance teacher of English as a Second Language, as well as freelance proof reader and editor.

• Creation of high quality brochures advertising properties for estate agents, as well as restaurant menus, advertising posters, and high-end flyers created with Adobe InDesign• Introduced new techniques for the editing of photography to ensure the highest quality of image used in advertising, created with Adobe Photoshop• Initiated procedures to communicate with property owners to ensure all products related to their properties met their required standards, including interviewing owners for information about their homes• Improved scheduling of appointments so other departments within the company could reach maximum efficiency and customer service levels• Field trips to customers to lead the direction of short films designed to advertise their product, ensuring that said product was showcased in the best and most attractive way possible• Selling the companies services to potential customers, highlighting how our skill sets could be used to better advertise and distribute their product to consumers, thereby increasing the number of clients the company provided services for.

• Managing test teams (ranging from an average of 12 members during the bulk of the testing period to as many as 40 when approaching submission), including hiring of new staff members and disciplining them when required.• Design and distribution of test plans with Excel, including making improvements to standardised methods to improve efficiency and data tracking• Set up new hardware within the department, whilst also establishing new systems and protocols for build distribution which have since become standardised methods of practice• Creation of project databases (created with PR Tracker and JIRA)• Providing reports to Project Team Leader and QA Managers regarding testing progress and requirements to meet deadlines and pass submissions• Communications with the development team regarding issues with the product• Ensuring the team meets deadlines before submissions• Training team members in use of testing software and hardware• Created guides for new starters explaining standard procedures in the department, as well as guides for use of tools and hardware• Assisting other Codemasters departments when required, e.g. providing Video department with video footage, distributing code and consoles to Marketing department• Continued to perform all duties that were required of me as a standard Quality Assurance Tester

• Targeted black box testing and direct support to the development team• Smoke testing of alpha builds• Functional and regression testing of beta builds• Use of JIRA database software to document, locate and update bug status reports• Logging of crash dump files and assert reports to aid the debugging process• Reproduction of troublesome bugs to relevant staff to aid the progress of fixes• Took responsibility for the team in the absence of the team leader, including handing out assignments and monitoring the teams progress.

• Led drive to update computer systems and software to allow more efficient data entry & analysis, as well as changes to procedures to allow greater consistency in data collection• Devised new methods to increase the amount of data provided to us by road users, including cash rewards and other incentives• Viewing of video footage to ascertain data of road use for clients• Assist with coding of data to report back to clients• Use of Microsoft Access and Excel for data entry• Use of maps and records to correlate driver information

Managing checkout staff and customer service desk • Managing orders of specialist stock • Helping customers with queries regarding DIY and product selection • Restocking empty shelves and dressing shelves • Stock taking • Dealing with customer complaints • Use of checkouts and computers to order stock for customers • Use of handheld scanners for stock scanning and checking • Use of specialist tools to fulfil customer orders (woodcutting machine, paint mixing etc) • Advising customers on product selection