Responsible for migrations, cost reductions, automations and redesign legacy integration applications.• Tech Lead for the Migration of the Volvo's invoicing system from OnPremises to SaaS;• Cost savings by migrating in house infrastructure to the Cloud;• Automating tasks with PowerShell;• Working with the migration of Legacy applications;• Development of integration apps in .NET Core for Windows and Linux;• Mentoring for the junior staff;

Providing L2/L3 application support.• Application support for Mastersaf DFe running on Redhat Linux servers;• Oracle and SQL Server databases;• VBA/VBS Scripting;• C#/.NET Development;• Documentation/Knowledge base creation.

Front Desk application support for the Business Systems used by the Volvo dealers in the Americas.• L1/L2 Front Desk support in English, Portuguese and Spanish;• L3 support for some of the applications, debugging code, updating and creating SQL Stores Procedures, escalating issues to the product/vendor teams when required;• Problem management: Raising problems for repeating issues or identified bugs. Problem lead for the investigation.• MS SQL Server: Running queries, creating and updating Jobs and Stored Procedures;• Automation/Scripting: Writing Excel VBA and Powershell scripts to automate tasks;• C# development: Wrote a C# WinForms application to store and easily display information regarding the department contacts, dealers’ information and all the applications supported;• Continuous Improvement: Using Lean Methodologies (A3, Kaizen, 5W2H) to reduce costs. Trained on the Volvo Production System (VPS), which derives from the Toyota Production System (TPS);• Adding and updating Knowledge base articles;• Microsoft Windows Server 2008R2 and 2012R2;• File administration in Red Hat Linux for Invoicing.

Front Office (Vendor) Trader application support and Client Onboarding. Integrated the Commercial Team and the IT team, improving the way we supported prospect and new clients;• Follow the Sun L1/L2 Front Office Commodity Trader support (Bilateral OTC and Exchange traded);• L3 support: Working with the development team to identify, replicate and release to production patches to resolve issues;• Key User for the new trading platform: Joule Direct;• Client visits in the UK and abroad;• Providing training: Onsite or via WebEx, demonstration of the Trayport trading screen and how to configure the trading environment; • Server migration: Migration of the client’s deployed server to SaaS or from SaaS to the new trading environment, Joule Direct;• API connectivity: Testing, supporting and assisting the clients to setup their connectivity to the Trayport system via the XML based SSL API;• SQL queries on SQL server;• RFC: Raising, approval or implementation of standard, normal or emergency changes.

Front Office Trader application support.• Follow the Sun L1/L2 Front Office Commodity Trader support (Bilateral OTC and Exchange traded);• Contact Traders, Brokers and Exchanges regarding trading accounts, markets or instrument permissions;• Troubleshoot issues by phone and WebEx;• Manage account mappings on brokers and exchanges;• Client onboarding: installing new SaaS servers and contacting brokers and exchanges in order connect the trading accounts;• Managing Windows 2008R2/2012R2 SSL Server Certificates;• Website/Mobile configuration on IIS 7.5 (Windows 2008R2) and 8.5 (Windows 2012R2);• Monitoring trading connections to venues;• RFC: Raising, approval or implementation of standard, normal or emergency changes;• Microsoft SQL Server 2008/2012 (Queries, backups, user permissions, database mappings);• Microsoft Windows Server 2008R2;• Supporting mainly C# applications;• Macro development: Writing Excel VBA Scripting;• Scripting: Wrote a script in DOS Batch to automate the extraction of data from large XML files.

Futures Back Office application support team (Trades support for UK and US).• Follow the Sun L1/L2 support, escalating to the product/vendor teams when required;• Business travel to New York (3 weeks) and London (6 weeks) to receive training for the new project;• First point of support for trade captures team and business users (UK, US and Malaysia) via telephone, email and messenger;• Databases SQL Server 2005 and 2008, Oracle 10g and 11g (Read stored procedures, selects, updates and deletes);• Application support (Windows Server 2003 and 2008, Linux, UNIX, SUN Solaris and HP Open VMS);• Trade application support. Matching and Reporting applications;• Knowledge base articles creation and updates Confluence;• Host weekly conference call meetings with UK, USA, Brazil and China to check all open Incidents globally;• Responsible for the setup of the new SFTP connections between Futures Back Office HSBC and External Clients;• Introduced, designed and developed a Quality Assurance tool for the resolved tickets using Excel VBA, which then was used by teams in Brazil, China and India.

Windows Access Administration.• L1 support to users in North America (USA and Canada), Europe, Asia and Africa via telephone, email and messenger.• Macro development: Helped to create an Excel macro to automate some of the Active Directory actions executed by the team’s analysts.• Audit: Helped to implement a restriction to all the folders on the Canada Law servers’ folders. Due to the sensitive information, only named auditors could be granted read access to it. • Main point of contact for the project to release disk space on Beaumont Refinery Servers. Thousands of folders and files have been found without ownership. Only files that were not in use could be removed.• Troubleshooting Networking Access problems remotely (Windows Server 2003 and 2008).• Active Directory Objects and folder permissions Administration. (Windows Server 2003 and 2008).• IIS 6 - Intranet sites (Add/Delete/Grant Permissions).• Folders Security Administration on Windows Server 2003 and 2008.

Brazilian public contests.This job gives experience on speaking/presentation to audience and teaching skills.During the public contest the position involves ensure exam proctors and candidates are following the rules.Companies/Public contests:- IBGE- PETROBRAS- PROMINP- ENEM- ENADE

Supporting all computers, Printers, Notebooks, Multimedia projectors and Installation of Operational Systems.Duties:- Hardware maintenance and support.- Software installation/troubleshooting on Windows 7/XP and Linux Operational Systems.- Troubleshooting on hardware problems.