Senior IT Executive with Solid career developed in the Education, Services, and Retail segment of large companies such as Cogna Educacional, IBM, and Carrefour. Leading Infrastructure, Operations, and Development areas, and also transforming technology and developing into innovative IT solutions connected to the business interests.Qualifications Summary :- Development of high-performance people and teams, changing culture and processes for agile management. Placing the customer and the business areas at the center of the technology area's objectives. - Enthusiast of innovations and new methodologies utilization to transform the customers' and employees' experience to the digital model.- Committed to providing technology services with quality, security, stability, and reliability.- Recognized leadership in IT infrastructure operations - Data Center, public and private Cloud, Service Desk, Telecom - and applications: Totvs, ServiceNow, and legacy systems - for large companies.- Focused on gaining productivity and scale through resource reallocation (Insource or Outsourcing) and process automation. - Able to lead the technology pillars in the large companies incorporation arising from M&A.- Expert in contracts and service level negotiation with suppliers and internal clients, ensuring the correct equation of costs versus the required service levels.- Expert in the definition, defense, control, and reporting of Capex and Opex budgets.- Highlight the following skills:
Listed skills include Itil, It Management, It Outsourcing, It Service Management, and 6 others.
