With over 15 years of experience in customer service management, I am a passionate and results-driven professional who strives to deliver high-quality service to clients and support my team to achieve excellence. I currently work as a Customer Service Manager at Springmount Services, a leading provider of cleaning and facility services in Australia.In this role, I am accountable for managing operations and overseeing staff across multiple sites in my area. Some of my responsibilities include reporting on KPIs, implementing policies, ensuring personnel availability and qualifications, managing risk, budgets, and contracts, conducting audits, complying with laws and codes, and monitoring performance and incidents. I have also completed the Springmount Services Management Develop Program, which has enhanced my management theory and practical skills. Additionally, I have been recognized for my outstanding leadership and performance in the industry, winning the BSCAA Outstanding Leading Hand/Supervisor Award in 2021 and being nominated for the BSCAA Manager Awards in 2022. Prior to joining Springmount Services, I worked as a Sales Manager at Banco Itaú, Brazil's biggest bank, where I focused on providing excellent service and turning problems into sales. I won the Best Seller Award in 2013, selling over 3 million real in banking products in just one month. I also have experience as a Business Owner at Delta Line 3d, a company that offers 3D printing services and products. Through these diverse experiences, I have developed a keen expertise in commercial and retail industries, as well as strong communication, negotiation, and problem-solving skills. I am always seeking new opportunities for growth and development, and I enjoy working in a dynamic and challenging environment. I take pride in my ability to motivate and guide my team to success, and I value collaboration, innovation, and professionalism. If you are looking for a dedicated and experienced Customer Service Manager with a proven track record in leadership and management, I would be more than happy to connect with you. Let's discuss how I can help you achieve your goals and exceed your expectations.