Associate Banker
Current• Assisted and processed transactions for clientele of a Peer Group 1 location ranked in the 10% of thecountry for performance.• Minimized and managed operational risk by avoiding procedural error and consistently maintainedcompliance focus.• Mentored new hires on best practices, leading to a 20% decrease in operational errors year-to-date and a stronger adherence to company policy.• Provided exceptional customer service daily, leading to a 96% customer satisfaction score year-to-datebranch level, and 98% in self-contribution.• Effectively strategized efforts on the transaction line, leading to enhanced client experience, building new processes that resulted in an increased key performance indicator by 15% YTD.• Promoted diversity and inclusion efforts by actively participating in company-wide initiatives and events organized by internal business resource groups.
