Adriano Nogueira Dos Santos

Adriano Nogueira Dos Santos Email and Phone Number

PO - Product Owner | Scrum Master | Product Manager | Project Manager | ITIL Specialist | BMC Remedy | Linux Support | Business Inteligence | Automation Test| Process Analyst | Business Analyst| Project Analyst @ BB Technology and Service
bandeirantes, rio de janeiro, brazil
Adriano Nogueira Dos Santos's Location
Brasília, Federal District, Brazil, Brazil
About Adriano Nogueira Dos Santos

Adriano Santos is an IT and business manager with over 10 years of experience in the following segments: Banking, Telecom, Pensions, Government and Logistics. Worked in large public and private, national and multinational organizations performing contract management, operation and delivery of IT Services using the best practices of project management (PMI), service management and IT governance (ITIL and COBIT) Currently works in a ticketing platform with responsibility for improving validation processes and automation of telephone bills. His experience includes direct performance as an IT manager, leading large teams (over 100 employees/multidisciplinary team) using PMI methodology and agile practices (Scrum/Kanban). He also acted as Product Manager, Product Owner and Scrum Master in banking/financial projects defining OKRs and KPIs, managing and developing roadmap, designing processes, managing backlog and liaising with steakholders. He performed the role of Business / Requirements / Functional Analyst, Test Analyst and Developer on the BMC Remedy ARS and Pl Sql platform, in addition to supporting the BI team in the development of ETL routines to provide information in BI. Certifications: ITIL v3 Certification COBIT v4 Certification UML Certification RUP Certification Specialties: PO - Product Owner Scrum Master Project Manager IT Manager Product Manager ITIL Specialist Support Linux Business Intelligence Test Automation Analyst Process Analyst Project Analyst

Adriano Nogueira Dos Santos's Current Company Details
BB Technology and Service

Bb Technology And Service

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PO - Product Owner | Scrum Master | Product Manager | Project Manager | ITIL Specialist | BMC Remedy | Linux Support | Business Inteligence | Automation Test| Process Analyst | Business Analyst| Project Analyst
bandeirantes, rio de janeiro, brazil
Website:
bbts.com.br
Employees:
721
Adriano Nogueira Dos Santos Work Experience Details
  • Bb Technology And Service
    Incident Mananer
    Bb Technology And Service Jan 2022 - Present
    Brasília, Distrito Federal, Brazil
    ITIL Process Management (Incident Management, Configuration Management and Problem Management)
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  • Bb Tecnology And Service
    Product Owner | Product Manager
    Bb Tecnology And Service Jan 2020 - Dec 2021
    Brasília, Distrito Federal, Brazil
    Product road map elaboration (objectives and functionalities), using market research, prototyping, acceptance test; Definition of product pricing, product value stream, and construction of the user journey using the business model canvas; Organization and planning of frameworks and work models for project and product management; Construction and development of prototypes; Construction of accounting and financial analysis, costs, revenues, pricing strategy, customers and future projections; Preparation of basic projects, technical specification, contract specification, product monitoring and management of multidisciplinary teams; Management of indicators and project execution; Management of functional and non-functional tests, approval/monitoring of bug trucks and monitoring of availability in the production environment; Design of the processes used in the product with BPMN notation; Elaboration of stories for the backlog with prioritization according to methodology; Monitoring the development team to clarify doubts; Relationship/Support with the client.
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  • Bb Tecnologia E Serviços
    Gerente De Ti/Scrum Master - Projetos Bi
    Bb Tecnologia E Serviços Dec 2018 - Dec 2019
    Brasília, Distrito Federal, Brasil
    - Acompanhamento e gerenciamento de cerimônias Scrum ( Planning, Daily, Retrospectiva e Review);- Planejamento, organização, coordenação e de atividade relacionadas a projetos, processos/produtos de BI(BusinessInteligencee Analytcs);- Mapeamento e automatização de processos;- Acompanhamento de produtividade e resultados do Scrum Team.
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  • Bb Tecnologia E Serviços
    Gerente De Ti - Governança De Ti
    Bb Tecnologia E Serviços Jan 2018 - Dec 2018
    Brasília, Distrito Federal, Brasil
    Implementei políticas e processos de acordo com as melhores práticas;Acompanhei a implementação da política de Privacidade e Segurança da Informação;Defini a política e acompanhei a implementação da política e processos de atendimento aos requisitos de LGPD;Realizei atualização das normas, procedimentos e documentação de processos e políticas de acordo com normas ISO, como 27001 e 27702;Realizei a gestão dos projetos de TI, criando e acompanhando cronogramas, acompanhando os recursos, gestão das atividades, prazos , tempo e orçamento.Implemente e definii as políticas, processos, ferramentas e responsáveis pela gestão de serviços de TI de acordo com as melhores práticas ITIL.Defini a política e processo de proteção de dados( de acordo com LGPD) , privacidade, riscos e compliance, segurança da informação e governança de dados(de acordo com DAMA book)
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  • Bb Tecnologia E Serviços
    Gerente De Ti / Scrum Master
    Bb Tecnologia E Serviços Jan 2016 - Dec 2017
    Brasília, Distrito Federal, Brasil
    - Planejamento, organização, coordenação e de atividade relacionadas a projetos, processos/produtos e gestão de fábrica de software, fábrica de testes e fábrica de medição de ponto de função(APF);- Elaboração e especificação de contratos com fornecedores e acompanhamento dos serviços.- Estruturação do atendimento da fábrica de software;- Mapeamento e automatização de processos;- Responsável pelo acompanhamento de indicadores de projetos, faturas, serviços e produtos;- Acompanhamento de produtividade e resultados;- Preposto junto ao Banco do Brasil nos projetos de Fábrica;- Relacionamento com o cliente e prospecção de novos projetos;- Gerenciamento dos principais projetos, utilizando metodologia Ágil(Scrum);- Acompanhamento e gerenciamento de cerimônias Scrum ( Planning, Daily, Retrospectiva e Review).
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  • Bb Tecnologia E Serviços
    Gerente De Projetos De Tic - Projetos Ágeis
    Bb Tecnologia E Serviços Jan 2014 - Dec 2015
    Brasília, Distrito Federal, Brasil
    - Gerenciamento de squad (garantindo a entrega, acompanhamento das métricas, alinhamento de expectativas dos POs, mapeamento de e remoção de problemas e impedimentos, mediação de conflitos, participação nas cerimônias(daily, planning, review e retrospectiva); - Capacitação de metodologia ágil(Scrum) na companhia (POs, stakeholders, desenvolvimento, entre outras); - Elaboração de relatórios e mapas demonstrativos;Report de avanços (Burn down e Burnup); - Análise e implementação de melhorias no desenvolvimento; - Apoio aos POs na elaboração, refinamento e priorização de histórias com utilização de Microsoft Azure Boards(Devops); - Acompanhamento de prazos, metas e qualidade das entregas do time.
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  • Bb Tecnologia E Serviços
    Gerente De Projetos De Tic - Projetos Tradicionais
    Bb Tecnologia E Serviços Jul 2012 - Dec 2013
    Brasília, Distrito Federal, Brasil
    - Realizava o planejamento, execução e acompanhamento de mais de dez projetos web e mobile com utilização do Microsoft Project Server, administrando e gerindo os custos, atividades, recursos, prazos, escopo e a qualidade; - Identificava as necessidades dos clientes e prospectava novos negócios e projetos; - Elaborei os artefatos de gerenciamento de projetos (Termo de abertura, EAP, Estimativa de Custos, Matriz de comunicação e de rastreabilidade, Termo de encerramento e de mudanças, entre outros); - Realizei suporte pré-vendas e pós-vendas para projetos em potencial; - Gerenciava time com vinte um colaboradores multidisciplinares; - Elaborava propostas comerciais e técnicas. - Realizava acordos contratuais e o acompanhamento destes; Realizava o relacionamento entre a TI e a área negocial demais stakeholders.
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  • Bb Tecnology And Service
    Systems Analyst
    Bb Tecnology And Service Jan 2011 - Aug 2012
    Brasília, Distrito Federal, Brazil
    Mapping, analysis, definition, documentation and automation of governance processes. Monitoring of IT projects and resource management. Support on Linux servers. Survey, analysis and design of ITIL processes for implementation and support in OTRS platform.
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  • Ctis Tecnology
    Business Analyst
    Ctis Tecnology Apr 2006 - Aug 2011
    Brasília, Distrito Federal, Brazil
    Analysis, survey and specification of requirements using UML diagrams; Solution prototyping; Elaboration of functional and technical specification; Management of demands and projects with the development team; Function point count as per IFPUG; Database modeling with oracle server; Creation of Sql/Pl Sql scripts for correction and adjustment of data; Homologation of demands and projects; Mapping and design of processes using BPMN; Execution, documentation and management of functional and non-functional tests; Monitoring of rising demand for production; Definition of priority, scope and monitoring of demands. Evolution, support and unit tests in Pl Sql environment. Customer business support.
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  • Accenture Brazil
    Systems Analyst
    Accenture Brazil May 2002 - Apr 2006
    Brasília, Distrito Federal, Brazil
    Administration, development and support on the BMC Remedy ARS platform with Oracle Database and Sql Server and Linux/Unix servers. Automation of ITIL processes on the BMC Remedy platform; Development and maintenance of scripts, triggers, procedures and functions in PL Sql; Investigation and correction of bugs and systems; Development and implementation of incident management, problem management, configuration management, asset management and change management modules on the BMC Remedy platform. Preparation of technical proposals and construction of functional specification; Performance of function point counting according to IFPUG; Execution, documentation, evidence generation and management of functional and non-functional tests; Mapping, survey, definition and specification of business. Process mapping and design with BPMN Monitoring migration and integration projects with Project; Level 2 and 3 support in production environment; Analysis, troubleshooting and corrective development of incidents and problems; Relationship with customers and partners; Follow-up and monitoring of service queues in order to ensure full compliance with contractual SLAs; Execution of Gmuds (Changes) from one environment to another, including production; Execution of shifts/on call;
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  • Ups Supply Chain Solutions
    Tech Support Analyst
    Ups Supply Chain Solutions Aug 1996 - May 2002
    Brasília, Distrito Federal, Brazil
    Medium and large technical support, specialized in desktop platforms and Windows and Linux servers and networks such as Lan and Wan with Nortel and Cisco routers. Installation, configuration and maintenance of Storage Sun servers, Linux and Windows Servers and Lan and Man Networks. Logistics, accounting and financial management of equipment, as well as monitoring of incidents and SLAs, as well as monitoring of two SLAs and two contracts. Management of suppliers and stock management
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Adriano Nogueira Dos Santos Education Details

Frequently Asked Questions about Adriano Nogueira Dos Santos

What company does Adriano Nogueira Dos Santos work for?

Adriano Nogueira Dos Santos works for Bb Technology And Service

What is Adriano Nogueira Dos Santos's role at the current company?

Adriano Nogueira Dos Santos's current role is PO - Product Owner | Scrum Master | Product Manager | Project Manager | ITIL Specialist | BMC Remedy | Linux Support | Business Inteligence | Automation Test| Process Analyst | Business Analyst| Project Analyst.

What schools did Adriano Nogueira Dos Santos attend?

Adriano Nogueira Dos Santos attended Ibmec, Cruzeiro Do Sul Virtual, Upis, I]bra.

Who are Adriano Nogueira Dos Santos's colleagues?

Adriano Nogueira Dos Santos's colleagues are Pablo Mendes, Thifani Oliveira, Daniel Bento Dos Santos, Roberta Monteiro Da Silva, Andre Luis Silva De Souza, Celeste Pereira, Ana Beatriz Jardim.

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