Report: Company Partners.- Management of the Operations area (Quality, Human Resources, and GSE), involving 3 Department Managers, 6 Airport Managers, and over 700 collaborators.- Structuring of the COI (Center of Operations in Solo), responsible for communication and planning of operational areas, input and output of processes, and communication with clients.- Development of corporate and operational processes, fostering people development, generating revenue, and seeking… Show more Report: Company Partners.- Management of the Operations area (Quality, Human Resources, and GSE), involving 3 Department Managers, 6 Airport Managers, and over 700 collaborators.- Structuring of the COI (Center of Operations in Solo), responsible for communication and planning of operational areas, input and output of processes, and communication with clients.- Development of corporate and operational processes, fostering people development, generating revenue, and seeking rationality in expenditures.- Responsible for quality control and results reports.- Development, implementation, and monitoring of the operational economic indicator (NOP - Optimal Level of Productivity), which guides and controls levels of operational costs, personnel, and inputs, correlating with period revenues, leading to greater optimization of financial results and ensuring necessary operational levels.- Assurance of internal customer service, increasing satisfaction and productivity through Human Resources solutions and people development.- Development of the +InSolo Program, which empowers and develops individuals through mentorship, training, and scholarships.Relevant Results:- Developed a highly immersive training methodology using techniques and tools that significantly reduce team adaptation, orientation, and adherence to operational processes. As a result, the company experienced cost reduction and increased productivity, earning the Pride of Ground Handling Awards.- Developed and implemented a quality assurance project through process mapping and development, significantly improving the company's operational results (KPIs) in baggage mishandling, achieving levels 500% better than the global average.Competencies: Team management · Multidisciplinary coordination · Conflict management · Problem resolution · Crisis management · High-pressure situations · Organizational skills · Communication · Quality assurance Show less

- Negotiation and communication with the airport administration in order to find the best conditions for the progress of company's activities; (South / Central / North Americas and Caribbean) - Monitoring the passenger traffic, based on information received monthly from the airports where the company has its activities; - Management of payments regarding rental areas and its charges. Analysis and contestation of the costs applied by the airports; - Monitoring the… Show more - Negotiation and communication with the airport administration in order to find the best conditions for the progress of company's activities; (South / Central / North Americas and Caribbean) - Monitoring the passenger traffic, based on information received monthly from the airports where the company has its activities; - Management of payments regarding rental areas and its charges. Analysis and contestation of the costs applied by the airports; - Monitoring the displacement operations (or new operations) in newly established terminals, in view of the best cost benefit for defining the operational areas; - Assess and aim the operational requirements in new terminals, looking for the best option in pursuit of operational excellence; - Follwing the airport demobilization when the company decides to close the operations due to some adjustment of the route network; - Monitoring the retrofit actions in Airports. Analysis of the project and continuous monitoring of the planning created by the airport administrator in order to minimize the impacts; - Monitoring the special events, trials, meetings and committees with the intention to pursue excellence in care and adequacy of airports infrastructure. Show less

- Managing Operations at Base XAP, overseeing the team, processes, and suppliers.- Serving as a representative to local authorities and acting as a legal representative in civil and labor litigation.- Implementation and support for new bases.- Training and capacitation of multidisciplinary teams.- Management of Key Performance Indicators (KPIs).- Development and execution of the budget.- Implementation of Zero-Based Budgeting (OBZ).