Adriano Zamai Email & Phone Number

(the captive financial services provider for Mercedes-Benz in Canada)> Responsible for delivering financial reporting to HQ regarding residual gain/loss analysis (auction sale proceeds and expenses vs residual value, etc.), credit risk analysis (delinquency, repossessions, skip charge offs, fraud, etc.), as well as database maintenance, project management.

> Executed monthly national sales program (including interest rates, subsidies, residuals, incentives, new model launches, etc.) for quoting in DMS, supported monthly brand partner subsidy billing, delivered sales and loyalty reporting to national dealer network, and supported various ad hoc projects- Efficient sales program launch through automation.

2680 Matheson Blvd East, Mississauga, Ontario

> Managed all cash management activities, including: daily accounts receivable deposit (cheque, wire, online payment, credit card, etc.), reconciling bank statements, issuing accounts payable items, and supporting ad hoc lease/loan account-specific inquiries- Project lead converting paper cheque accounts receivables to electronic payment by updating forms.

2680 Matheson Blvd East, Mississauga, Ontario

> Independently managed all national customer service emails from leasing and financing consumers, dealers, and third parties- Outperformed email turn-time targets by 500% by communicating comprehensive cross-departmental solutions resulting in record high customer (CSI) and dealer (DSI) satisfaction ratings- Nominated by management to be a departmental.

2680 Matheson Blvd East, Mississauga, Ontario

(the captive financial services provider for Daimler Truck in Canada, supporting commercial vehicle brands Freightliner, Western Star, and Thomas Built Buses)> Independently managed all national customer service emails & contract transfer requests from leasing and financing commercial owners/operators, fleets, and dealers- Outperformed email turn-time.

2680 Matheson Blvd. East, Mississauga, Ontario

> Negotiated all national insurance claims on totaled Mercedes-Benz passenger cars and commercial vans- Negotiated over $15M in higher insurance settlements, reducing MBFS losses, and securing over $3M in customers refunds

2680 Matheson Blvd. East, Mississauga, Ontario

> Delivered lease-end remarketing options and incentives to over 500 maturing lease passenger car customers - Increased customer retention by proactively providing customers with personalized end-of-lease options resulting in a seamless brand loyalty experience

500 Glenridge Ave, St Catharines, Ontario

(Educational software provider for secondary and post-secondary institutions)> Facilitated marketing, sales, and after-sales support of educational software to educational institutions - Reduced database errors by 13% by standardized and updated CRM tool resulting in improved leads

2680 Matheson Blvd. East, Mississauga, Ontario

> Managed national end-of-lease vehicle purchase documentation and call center reporting for management- Enhanced management decision-making by reporting call center KPIs, trends, and variances resulting in actionable proposals- Generated 23 new vehicle sales by marketing an exclusive sales event to high-value leads