Adriano Zamai Email & Phone Number

(the captive financial services provider for Mercedes-Benz in Canada)> Responsible for delivering financial reporting to HQ regarding residual gain/loss analysis (auction sale proceeds and expenses vs residual value, etc.), credit risk analysis (delinquency, repossessions, skip charge offs, fraud, etc.), as well as database maintenance, project management, and ad-hoc reporting- Presentation of trend analysis in monthly portfolio performance reviews of residual and delinquency KPIs by visualizing complex datasets resulting in data-driven management strategy and decision making- Project Lead hosting company-wide Microsoft Excel training resulting in management recognition for participants gaining invaluable data analysis and problem solving skills- Supported billing and audit requirements for brand partner residual billing as well as internal control testing resulting in timely and accurate billing and successful audit compliance and information privacy- Updated work instructions with validated and optimized process improvements resulting in increased accuracy and efficiency to support troubleshooting and new hire training

> Executed monthly national sales program (including interest rates, subsidies, residuals, incentives, new model launches, etc.) for quoting in DMS, supported monthly brand partner subsidy billing, delivered sales and loyalty reporting to national dealer network, and supported various ad hoc projects- Efficient sales program launch through automation, validation, and collaboration with stakeholders resulting in record low funding discrepancies- Supported data-driven decision making through detailed data analysis and report optimization resulting in clear KPI communication to management- Project specialist providing business SME input and testing for successful launch of new DMS “Dealertrack” (which was a saving grace during June 2024 “CDK” outage)- Trained new hires and maintained detailed work instructions for compliant process optimization

2680 Matheson Blvd East, Mississauga, Ontario

> Managed all cash management activities, including: daily accounts receivable deposit (cheque, wire, online payment, credit card, etc.), reconciling bank statements, issuing accounts payable items, and supporting ad hoc lease/loan account-specific inquiries- Project lead converting paper cheque accounts receivables to electronic payment by updating forms and pitching to vendors/customers resulting in reduced risk of NSF, processing efficiency, and lower costs - Recognized by management for detailed, efficient, and friendly interdepartmental account resolutions- Completed ICS audits successfully resulting in out of balance compliance and report optimization

2680 Matheson Blvd East, Mississauga, Ontario

> Independently managed all national customer service emails from leasing and financing consumers, dealers, and third parties- Outperformed email turn-time targets by 500% by communicating comprehensive cross-departmental solutions resulting in record high customer (CSI) and dealer (DSI) satisfaction ratings- Nominated by management to be a departmental role model (“Customer Experience Champion”) in 2017 and again in 2018 for displaying customer- and dealer-centric behaviours and driving change- Optimized training materials by sharing best practices and digitizing pre-existing physical training manuals resulting in process efficiencies, increased productivity, and improved new hire training

2680 Matheson Blvd East, Mississauga, Ontario

(the captive financial services provider for Daimler Truck in Canada, supporting commercial vehicle brands Freightliner, Western Star, and Thomas Built Buses)> Independently managed all national customer service emails & contract transfer requests from leasing and financing commercial owners/operators, fleets, and dealers- Outperformed email turn-time targets by 450% by accurately prioritizing and resolving requests resulting in record high customer (CSI) and dealer (DSI) satisfaction ratings and increased brand loyalty

2680 Matheson Blvd. East, Mississauga, Ontario

> Negotiated all national insurance claims on totaled Mercedes-Benz passenger cars and commercial vans- Negotiated over $15M in higher insurance settlements, reducing MBFS losses, and securing over $3M in customers refunds

2680 Matheson Blvd. East, Mississauga, Ontario

> Delivered lease-end remarketing options and incentives to over 500 maturing lease passenger car customers - Increased customer retention by proactively providing customers with personalized end-of-lease options resulting in a seamless brand loyalty experience

500 Glenridge Ave, St Catharines, Ontario

(Educational software provider for secondary and post-secondary institutions)> Facilitated marketing, sales, and after-sales support of educational software to educational institutions - Reduced database errors by 13% by standardized and updated CRM tool resulting in improved leads

2680 Matheson Blvd. East, Mississauga, Ontario

> Managed national end-of-lease vehicle purchase documentation and call center reporting for management- Enhanced management decision-making by reporting call center KPIs, trends, and variances resulting in actionable proposals- Generated 23 new vehicle sales by marketing an exclusive sales event to high-value leads